Recovery Officer

Income Recovery Officer
Swanley, Kent
Fixed Term – 3 Months
Full Time
£34,552 Annual

A fantastic opportunity has arisen for an experienced Income Recovery Officer to join a Housing Association in Swanley, Kent, supporting effective rent and service charge collection within a leasehold service and helping to maximise income while sustaining tenancies.

THE ROLE
As an Income Recovery Officer, you will be responsible for managing income recovery across a leasehold portfolio, ensuring arrears are reduced and residents are supported to maintain their financial commitments.
Manage rent and service charge arrears across a defined leasehold patch
Engage proactively with residents to agree and monitor affordable repayment plans
Take early intervention action to prevent arrears escalation
Prepare and progress cases for legal action where necessary
Liaise with internal teams, legal services, and external agencies
Provide clear advice on payment options, benefits, and financial support
Maintain accurate case notes and ensure compliance with policies and procedures

THE CANDIDATE
The successful candidate will have previous experience working in an income recovery or rent arrears role within a housing environment.
Proven experience in rent or service charge arrears management
Strong knowledge of housing legislation and income recovery processes
Confident communication skills with the ability to handle difficult conversations
Experience negotiating and monitoring repayment arrangements
Good IT skills and experience using housing management systems
Full UK Driving License and access to own vehicle

THE CONTRACT

Working Hours:

37hours per week
9:00–17:00 Monday–Friday
Length of

Contract:

Fixed Term – 3 Months
Rate:
£34,552 per year, plus benefits

HOW TO APPLY

If interested in this role, please apply directly or email (url removed) or call (phone number removed) and ask for Beth to discuss further
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