Recovery Officer

Income Recovery Officer

Swanley, Kent
Fixed Term - 3 Months (Full Time)
£34,552 Annual

As an Income Recovery Officer, you will be responsible for managing income recovery across a leasehold portfolio, ensuring arrears are reduced and residents are supported to maintain their financial commitments.

• Manage rent and service charge arrears across a defined leasehold patch
• Engage proactively with residents to agree and monitor affordable repayment plans
• Take early intervention action to prevent arrears escalation
• Prepare and progress cases for legal action where necessary
• Liaise with internal teams, legal services, and external agencies
• Provide clear advice on payment options, benefits, and financial support
• Maintain accurate case notes and ensure compliance with policies and procedures

• Previous experience working in an income recovery or rent arrears role within a housing environment
• Proven experience in rent or service charge arrears management
• Strong knowledge of housing legislation and income recovery processes
• Confident communication skills with the ability to handle difficult conversations
• Experience negotiating and monitoring repayment arrangements
• Good IT skills and experience using housing management systems
• Full UK Driving Licence and access to own vehicle

Working Hours:

37 hours per week (9:00-17:00 Monday-Friday)
Length of

Contract:

Fixed Term - 3 Months
Rate: £34,552 per year, plus benefits

If interested in this role, please apply directly or email or call and ask for Beth to discuss further.
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