Debt and Welfare Advisor

We are recruiting on behalf of a respected housing organisation for a Debt and Welfare Advisor to join their Housing Income team on a permanent basis in Swansea. This is a rewarding opportunity for an experienced housing or advice professional who is passionate about financial inclusion, welfare support, and helping residents sustain their tenancies.

As a Debt and Welfare Advisor, you will play a vital role in supporting residents to understand their rent charges, manage debt, and access welfare benefits, while working proactively to prevent rent arrears and avoid unnecessary evictions.

The Role
The Debt and Welfare Advisor role is predominantly desk-based, providing high-quality, customer-focused rent and welfare advice to residents. You will manage rent accounts, agree and monitor payment plans, and offer tailored guidance to residents experiencing financial hardship. You will work closely with Housing and Neighbourhood teams to ensure residents receive the right support at the right time.

Key Responsibilities of a Debt and Welfare Advisor:

Manage rent accounts and take appropriate rent management actions in line with legislation and income policies
Agree, monitor and amend affordable payment plans with residents
Provide debt, welfare benefits and money advice, including guidance on Universal Credit and welfare reform
Monitor Housing Benefit and Universal Credit claims, liaising with relevant departments
Support residents with applications for Discretionary Housing Payments and other financial assistance
Respond to daily reports identifying residents at risk of arrears and take timely action
Maintain accurate and up-to-date records on the housing management system
Take inbound calls and respond to written enquiries relating to rent, arrears and payment methods
Promote a range of payment options including Direct Debits, standing orders and Allpay
Work collaboratively with Neighbourhood and Community Housing teams on complex or escalated cases
Support former tenancy arrears recovery, including tracing and legal action where required
Assist with court preparation and provide evidence when necessary
Contribute to service improvement, staff training and income-related projects
What We'd Love To See:

Proven experience within social housing, income recovery, debt advice or welfare benefits
Strong knowledge of the welfare benefits system and financial inclusion principles
Experience working with rent arrears and tenancy sustainment
Excellent communication, negotiation and listening skills
Ability to manage complex cases and prioritise a varied workload
Strong IT skills and experience using housing management systems
A proactive, resilient and customer-focused approach
What's on

Offer:

Permanent position
Competitive salary
Supportive, values-led working environment
If this Debt and Welfare Advisor role is for you then please apply or contact (url removed)