Service Application Specialist

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This range is provided by Arvato Connect. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Contract: Full time, permanent

Future Shapers. Experience Makers.

The Role:

Step into a valued role as a Live Service Application Specialist, where your expertise and unique perspective will help shape the future of our HR and Payroll services. You’ll be part of a supportive, collaborative team, working together to deliver outstanding service to Arvato’s ERP (SAP) customers. Your voice and ideas will be heard, and you’ll have the opportunity to make a real difference every day.

Vous’ll respond to escalated support queries, maintain up-to-date records, coordinate fixes, and support bespoke configuration developments. Working closely with the Application Team Lead and Configuration Specialists, you’ll champion continuous improvement and innovative solutions, helping us deliver our service level commitments. We welcome applicants who are passionate about learning, enjoy working with others, and want to grow their careers in a flexible, inclusive environment.

If you thrive on resolving complex issues, enjoy collaborating across teams, and have a passion for driving operational excellence, this is your opportunity to make a real impact in a dynamic and supportive environment.

* This is a hybrid role that requires a minimum of 2 days of onsite presence at our Swansea office each week, with Wednesday being a mandatory day.

Key Responsibilities:

• Provide support for SAP queries in HR and Payroll, responding to escalated issues from ICT and functional help desks.
• Maintain accurate call and problem records in the service management system.
• Coordinate fixes and workarounds with technical teams and service providers.
• Support ERP-related application interfaces, batch processes, and middleware.
• Communicate problem status and resolutions clearly and empathetically to end users and help desks.
• Support bespoke configuration developments and ensure documentation is maintained.
• Deliver effective performance to achieve customer SLAs and KPIs.
• Identify and present continuous improvement opportunities to relevant teams - your ideas matter here!
• Collaborate with team leads and specialists to implement new ways of working.

Skills and Experience:

• Working knowledge and experience of HR and Payroll business processes.
• In-depth operational knowledge of Shared Service Centres.
• Ability to develop innovative solutions to complex issues.
• Ability to resolve issues quickly and effectively, with a positive, solutions-focused approach.
• Excellent communication skills, able to impart ideas in both technical and non-technical language.
• Highly self-motivated and directed, with keen attention to detail.
• Ability to adopt new technical skills to meet ICT demands.
• ERP configuration knowledge and experience in Finance and/or Purchase to Pay is desirable but not essential.

✅ Demonstrable experience supporting HR and Payroll processes within ERP (SAP) environments.

✅ Proven ability to resolve technical issues effectively whilst maintaining high standards of customer service.

✅ Strong communication skills, able to explain technical concepts to both technical and non-technical audiences.

✅ Highly self-motivated and detail-oriented, with a proactive approach to problem-solving.

Benefits Include:

Discretionary Annual Bonus:

• Recognising and rewarding your individual contribution to the company’s success.

Flexible Enhanced Family Leave Pay:

• We offer eligible employees the option to spread their enhanced maternity, adoption, or shared parental leave pay evenly across their leave period. This means you can avoid months without pay at the end of your leave, giving you greater financial stability and peace of mind while you focus on your family.

Generous Holiday Entitlement:

• 25 days of annual leave plus 8 bank holidays, with the option to purchase up to 5 additional days.

Pension Scheme:

• 4% employee contribution matched.

Life Insurance:

• Cover of 4 x your basic annual salary.

Health and Wellbeing Support:

• Access to a 24/7 online GP, mental health services, fitness…