Retail Assistant

Job Title: Retail Assistant

Reports to: Retail, Buying and Merchandising Manager

Department/Function: Leisure & Tourism – Retail

Hours: Full Time and Part Time hours available

Location: Raby Castle

Salary: Competitive depending upon experience

Job : VA214-2025

The recent developments at Raby Castle, Park and Gardens have put Raby on the map as a leading lifestyle destination in England, complete with heritage buildings, remodelled gardens, stylish shopping, fascinating history and local food. The estate also includes High Force Hotel and Waterfall, one of the largest in the UK.

This awe‑inspiring family‑run estate is vast and thriving with opportunities. With a diverse range of departments including tourism, farming, buildings, forestry, land management and sporting – no two days are ever the same!

We need a Retail Assistant who is passionate about providing an outstanding customer experience and who takes pride in maintaining the store’s appearance and organisation. The person we are looking for will be hardworking and well organised to assist in making sure that the daily operations of the retail department run smoothly.

• Have previous retail experience or worked within a customer focused position.
• Be responsible for providing excellent customer service.
• Provide service to customers, recommending products and processing purchases via an EPoS system.
• Be aware of product knowledge and the stories behind the suppliers we stock.
• Responsible for stocking shelves and maintaining the store’s appearance.
• Cleaning duties and recording of freezer temperature.
• Take part in seasonal campaigns and promotions.
• Unpack deliveries, check and report any damages within the timescale.
• Price stock and label products clearly.
• Process customer orders for larger items, such as furniture and lighting.
• Perform daily banking and administrative duties.

• You will be working in a public‑facing environment and be expected to be well presented at all times.
• Flexibility to work weekends and school holidays is a must; the ability to work these hours is essential.
• A full, clean driving license is required.

• Outstanding customer care skills.
• Effective communication and organisational skills.
• Honesty and integrity.
• Team working skills and a collaborative approach to work.
• A keen eye for detail.
• Enthusiasm, energy and creativity.
• IT skills, including use of Excel spreadsheets and knowledge of EPoS systems.
• The ability to multitask and prioritise workload.
• A flexible approach to work with the ability to adapt to a fast‑paced, ever‑changing environment.

Its people that make a place, without people, a place is simply an empty shell. At Raby this is certainly true, it’s our people that make Raby special.

We strive to offer our employees an excellent working environment and the tools to perform, enabling them to achieve their goals and be the best they can be.

As well as some of the most iconic locations to work we offer:

• Attractive salary
• 33 days holiday, including statutory holidays (pro‑rata for Part‑Time Employees)
• Group Pension Scheme with a 7.7% employer contribution with the option to salary sacrifice
• Group Life Insurance
• Cycle to Work Scheme
• Health Cash Plan
• Employee Assistance Program
• Buy/Sell Holiday Scheme
• Free on‑site car parking
• Discounts at Raby retail and food outlets
• Discounts for stays at Raby’s High Force Hotel
• Complimentary access to Raby Castle and High Force leisure attractions
• A behind‑the‑scenes tour of Raby Castle
• Invitations to Raby Estate social events throughout the year
• A chance to work in one of the most unique and beautiful venues in the region.

If you would like to be part of our journey and you feel you have the necessary skills, experience and personality to undertake this role, we’d love to hear from you.

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Entry level

Full-time

Sales and Business Development

Travel Arrangements