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Shift Lead

Job in Swansea, Swansea County, SA1, Wales, UK
Listing for: B&Q
Full Time position
Listed on 2026-01-07
Job specializations:
  • Retail
    Customer Service Rep, Retail Associate/ Customer Service
Salary/Wage Range or Industry Benchmark: 27709 GBP Yearly GBP 27709.00 YEAR
Job Description & How to Apply Below

Company

B&Q Swansea

Overview
  • Part time, Permanent Contract – 18.5 hours per week
  • Full-time equivalent salary: £27,709.50 per annum + Pension + 6.6 Weeks Holiday
Role

Your role as a Shift Lead is pivotal in ensuring a safe working and shopping environment. You’ll oversee your shift to cultivate a great experience for both colleagues and customers daily. It’s B&Q’s ambition to make every customer count, so you’ll strive to ensure B&Q is a place colleagues love to work, and customers love to shop.

Responsibilities
  • Be the heartbeat of the store day‑to‑day and ensure operations are running smoothly.
  • Make sure colleagues are deployed correctly to ‘make every customer count’ throughout your shift.
  • Be the first point of contact for customers and colleagues.
  • Make sure our stores are safe at all times.
Qualifications
  • Passionate about customers and doing the right thing for them.
  • Like to have a global view and not be constrained to specific areas of the store.
  • Safety conscious and use an eye for detail to spot compliance opportunities.
  • Enjoy interacting with colleagues and working in a team.
  • Like to bring energy to each day and motivate those around you.
  • Confident to have autonomy and trust to make decisions for the customer at pace.
Benefits
  • Award‑winning pension scheme
  • Share Save options
  • 6.6 weeks holiday
  • Payroll giving
  • Employee Assistance Programme
  • Shopping discounts
  • Colleague wellbeing benefits and more

To support you during the application or interview process, please contact  for any recruitment adjustments.

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