Head of Customer Success

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** Head of Customer Success page is loaded## Head of Customer Success locations:
London Vincent Square - International Fleet:
Swindontime type:
Full time posted on:
Posted Todayjob requisition :
R07196# #
** Your role
** As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete. Building the customer success function and team from the ground up. You will bring knowledge and expertise in developing a brand-new best in class customer success experience aimed at enterprise end clients. Ensuring customer satisfaction and then increasing revenue within existing clients# #
** What you'll be doing
**** What We Need
** Corpay is looking to hire a Customer Support Manager within our Corpay Complete division. This position falls under our Global Vehicle Payments LOB and is located in Swindon or London, UK.As the Head of Customer Success, you will be part of an exciting new service launch in Corpay Complete. Building the customer success function and team from the ground up.

You will bring knowledge and expertise in developing a brand-new best in class customer success experience aimed at enterprise end clients. Ensuring customer satisfaction and then increasing revenue within existing clients.

You will report directly to the Vice President of Customer Success and regularly collaborate with internal business leaders, implementation, onboarding, sales, FP&A and finance teams.
** How We Work
** As Head of Customer Success you will be expected to work in a hybrid office environment. Corpay will set you up for success by providing:
* Assigned workspace in Swindon or London, UK
* Company-issued equipment
* Formal, hands-on training
* Collaborative and supportive team environment
* Drawing on an award winning wider customer success team to launch and grow a new team within the wider function
** Role Responsibilities
** The responsibilities of the role will include performing and/or managing the following:
* Building a new Customer Success team and function
* Setting performance metrics to deliver best in class
* Having a customer first approach focussing on successfully onboarding and then growing enterprise accounts
* Overseeing revenue ideas generation and implementation, responsible for implementing various initiatives to improve revenue performance
* Performing analysis to support business needs and corporate reporting requirements, also responsible for strategic planning & forecasting
* Collaborate with all other…