Customer Services Advisor

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** Customer Services Advisor page is loaded## Customer Services Advisor locations:
Swindontime type:
Full time posted on:
Posted Todayjob requisition :
R07381# #
** Your role
** Customer Service - General Support - S3 - G # #
** What you'll be doing
**** What We Need
** Corpay is currently looking to hire a Customer Service Advisor within our Allstar Cards division. This position falls under our Corporate Payments line of business, located in Swindon, UK. In this role, you will be retaining customers by managing and exceeding expectations through delivery of a quality service that focuses on our customer centric  this role, you will be reporting to the Customer Operations Team Manager.
** How We Work
** As a Customer Service Advisor, you will be expected to work in a onsite environment. Corpay will set you up for success by providing:
* Assigned workspace in our Swindon office
* Company-issued equipment
* Formal, hands-on training
** Role Responsibilities
*** Managing telephone and email enquiries with professionalism, clarity, and urgency
* Resolving queries accurately and promptly, offering advice and solutions within SLA time frames
* Liaising across departments to ensure customer needs are fully met
* Building effective working relationships with customers, suppliers, and internal teams
* Identifying process improvements and feeding these back to support continuous development
* Completing daily administrative tasks in a timely and efficient manner
* Promoting relevant services and solutions to add value to the customer relationship
* Supporting service excellence by contributing to decision-making and knowledge sharing across the team
** Qualifications & Skills
*** Have proven experience in customer service, preferably in a call center or fast-paced environment but not essential
* Be confident using multiple IT systems at once, with the ability to switch between platforms seamlessly
* Have solid experience working with Microsoft 365 – including Outlook, Excel, Word, and Teams
* Demonstrate excellent written and verbal communication skills
* Be able to remain calm and professional when handling complaints or difficult queries
* Possess strong attention to detail, especially when following processes or inputting data
* Work well under pressure, maintaining quality and speed even during high volumes
* Be a dependable team player who supports colleagues and contributes to shared team goals.
** Benefits & Perks
*** A competitive salary and benefit package
*…