Field Service Engineer

We have an exciting opportunity for a Field Service Engineer to join our team covering locations such as Letchworth, Swindon, Sittingbourne, Portsmouth and surrounding areas.

Founded in 2001 with a unique philosophy of employee ownership, our company has grown from a greenfield start-up to become one of the leading businesses in our sector. We are proud to have received several industry awards, including:

• Top 50 Fastest Growing Companies in the Midlands
• Sunday Times Track 100 Fastest Profit Growth in the UK
• Packaging Company of the Year (2023)

Our success is driven by continuous investment in our people, technology, and innovation - with a turnover of £169m in 2024.

We are looking for a skilled, hands‑on Field Service Engineer to support our growing fleet of packaging machinery across the UK. This role combines both workshop‑based activities and on‑site servicing at customer locations, ensuring:

• Machinery is installed, maintained, and repaired to the highest standard
• Customers receive responsive and knowledgeable technical support
• New equipment is fully tested and prepared prior to delivery

This is a fantastic opportunity to be part of an innovative, fast‑paced business where your technical expertise will directly contribute to customer satisfaction and company growth.

Service & Maintenance

• Perform routine servicing, inspections, and preventative maintenance on packaging machinery.
• Diagnose faults, carry out repairs, and test machines to ensure optimal performance.
• Act as secondary support to install, commission, and set up machines at customer sites when required.

Pre‑Delivery Inspection (PDI)

• Carry out comprehensive Pre‑Delivery Inspections (PDI) on new machines in the workshop.
• Check all mechanical and electrical systems to ensure machines meet quality and safety standards before shipment.
• Complete PDI documentation and sign‑off prior to dispatch.
• Work with admin & warehouse teams to ensure machines are ready on time for delivery.

Customer Support

• You will not be the first point of contact for customer technical issues, but you may have direct contact with the customer and build a relationship over time.
• Whilst onsite, it may be necessary to train customers on basic machine operation, care, and troubleshooting.

Workshop Responsibilities

• Support workshop activities, including machine rebuilds and preparation of equipment for dispatch.
• Working with workshop team to provide accurate service records, parts usage, and job reports.

Administration & Reporting

• Complete service reports, job sheets, and timesheets accurately and promptly.
• Provide feedback on recurring issues, machine performance trends, and opportunities for improvement.
• Work with the fleet management and purchasing team to request parts and raise service

• Proven experience as a Field Service Engineer, Maintenance Engineer, or similar hands‑on technical role.
• Mechanical and/or electrical knowledge, preferably with experience in packaging or automated machinery, is desirable but not essential.
• Experience with Pre‑Delivery Inspections or machine commissioning is desirable.
• Ability to read technical manuals, schematics, and diagrams.
• Ability to work independently in the field and manage your own daily schedule.
• Good communication skills and a customer‑first approach.
• Flexibility to travel to customer sites as needed (car allowance or company vehicle provided)
• Full UK driving licence is essential.

• Excellent competitive salary
• A good work/life balance. 8:30am to 5:30pm Monday to Friday
• Holidays 22 days per year rising by 1 each year to 25, including an option to buy or sell a maximum of 3 days, plus statutory holidays.
• After 6 months:
  • Life insurance
  • Company pension scheme
  • Cycle to Work scheme
  • Optional private healthcare scheme
• The option to become a shareholder in the business after 6 months employment