Roof Terrace Maintenance Supervisor

Urban Planters - Roof Terrace Maintenance Supervisor

Are you looking for your next promotional opportunity?

We are currently seeking a Roof Terrace Maintenance Supervisor to join our dedicated team in the Brentwood Branch. If you are passionate about developing staff and providing excellent customer service, this could be the perfect opportunity for you!

Urban Planters began trading back in 1965 and in that time have grown to be the industry leading interior landscaper. We provide and install planting in, on and around the buildings of the companies we partner with.

We love working with plants and we enjoy the challenge of finding new ways of incorporating plants and greenery to all workplace settings across the UK, through our network of operating branches. Therefore, able to offer the personalised service of a local business but with the standards and resources of a national organisation.

We don’t just care for our plants; we also care about our colleagues and our customers.

Over the last 10 years we have worked with businesses as Biophilic Design & Biodiversity Consultants.

At Urban Planters we help people understand how they can improve the impact of nature on their customers and staff, whilst improving productivity, being more sustainable, helping nature and improving wellbeing.

• Plant Displays
• Grounds Maintenance
• Design and Landscaping
• Green Walls
• Preserved & Artificial
• Christmas Displays

This field-based team leadership role focuses on supporting the local Technicians in their day to day role and assisting your line manager in the delivery of service excellence to our customers. You will be responsible for delivering specific KPIs set out by the business, with the Operations Manager remaining accountable.

Key responsibilities include:

• Acting as the direct supervisor and line manager for maintenance technicians in the roof terrace team.
• Providing frontline support in customer engagement to help drive the business forward.
• Assisting the Operations Manager in optimising the productivity of the Technician team.
• Ensuring that quality control measures are followed and regularly checked as well as carrying out quality audits on customer sites.
• Carrying out quarterly TPAs (Technical Performance Assessments) to support in creating development plans for Technicians in the branch.
• Overseeing the procurement process and ensuring Technicians have the necessary preparations and equipment.
• Offering daily technical support and assisting with training Technicians on the frontline.
• Spending at least four days a week in the field
• Leading the team in developing and implementing ‘Best Practices’ for service delivery.
• Responsible for planning and organising routes for the branch technicians.
• Handling customer complaints and queries where necessary with support of branch operations managers & local business development managers/national account managers.
• Support with surveys when required to establish accurate requirements
• On occasions you may need to cover maintenance contractual work when required
• Provide cover for other members of the management team and cover the management of other contracts as and when necessary.

• Full UK driving licence held for more than two years, with no more than six penalty points.
• Have demonstrated leadership skills in a working environment.
• Have the ability to work in a fast-paced environment with the ability to adapt quickly to changes in the work environment.
• Must have worked in a Technician role for a minimum of 1 year
• Self‑motivated and an excellent problem solver
• Demonstrate excellent customer service and communication skills.
• Resilient with a positive attitude
• Ability to work unsupervised and work well under pressure
• Experience in managing within a service delivery environment would be advantageous but this is something we can offer training on
• Flexibility with working patterns to support business needs.
• Pride in the job you do

All salary and benefits will be discussed at the application stage with the Hiring Manager.

Closing date for this position is Tuesday 23rd December.

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