Compliance Programme Manager

Job Purpose The Compliance Programme Manager is accountable for the end-to-end delivery, governance, and recovery of Swindon Borough Councils Electrical Installation Condition Report (EICR) testing programme and associated remedial works across the housing portfolio on a contract/fixed term basis. They will lead full programme and project planning and work distribution, leading on contractor performance management and oversight, stakeholder engagement, tenant communications, data and records management, and continuous performance monitoring to ensure timely five-yearly inspections, prompt remedial action, clear communication with tenants, and robust compliance evidence.

This role provides professional assurance to senior leaders and embeds a safety-first culture, risk-based scheduling, and evidence-based decision-making under proactive consumer regulation. Key Accountabilities Own the programme plan, milestones, and delivery schedule for testing, remedials, access/recovery, and data/reporting work streams. Deliver full coordination of activity across teams, contractors, and stakeholders to ensure inspections and remedials are completed to time, cost, and quality.

Establish risk-based prioritisation alongside client teams (e.g., high-risk blocks, overdue cycles, customer vulnerabilities) and recovery plans for hard-to-access properties. Chair multiple weekly progress meetings with work stream/supplier leads; and monthly programme boards, updating progress, risks, issues, and decisions. Oversee procurement planning, tendering and contract award in line with Council policies and value-for-money principles. Manage multiple term contractors through KPIs, SLAs, performance reviews, improvement plans, and escalation routes.

Ensure contractors deliver access strategies, remedial workflows, tenant messaging, and data returns on time and to specification. Oversee financial management: forecast, track spend, manage variations, and control commitments against budget. Maintain a robust governance framework: controls, audit trails, documentation standards, and decision logs. Provide professional assurance to senior leaders, audit, and scrutiny clear line of sight from schedule to evidence. Ensure complete and accurate records: inspection outcomes, remedial completions, access attempts, tenant communications, properties exempt or deferred with rationale.

Lead stakeholder communications (Members, senior leaders, tenancy services, corporate repairs, customer contact, data teams). Ensure appropriate instructions to contractor and stakeholder regarding tenant-focused communications: notices, appointment setting, reminders, and access/recovery messaging, ensuring clarity, respect, and inclusion. Embed a safety culture: make it easy for residents to understand the process and report issues; incorporate customer feedback into service improvements. Own the single source of truth for programme data;

ensure data integrity, timeliness, and security. Produce dashboards and reporting packs for operational, senior management, and Member audiences: coverage, cycle compliance, remedial throughput, access rates, contractor performance, risks/issues. Use evidence and insight to drive continuous improvement trend analysis, root-cause reviews, and targeted interventions. Maintain the programme risk register and live recovery plans for overdue cycles, no-access properties, and backlogs. Coordinate multi-disciplinary recovery (legal, tenancy, customer contact, estates) and align with safeguarding and vulnerability protocols.

Escalate critical risks promptly with clear options, impacts, and recommended actions. Key Performance Indicators (KPIs) Cycle compliance: % of homes with in-date EICR within five-year cycle. Remedial timeliness: % of remedial actions completed within agreed SLA. Access & recovery: % first-time access; % resolved within recovery pathway; average days to resolve no-access cases. Contractor performance:
On-time delivery, quality, data completeness, and customer measures. Budget control:
Forecast accuracy, variance to budget, and cost per inspection/remedial. Data quality & audit readiness:
Zero critical data errors; positive audit outcomes. Decision-Making Leads cross-functional delivery, sets programme priorities, and approves operational recovery actions within delegated authority. Recommends contract variations and investment decisions with clear outcomes and value-for-money rationale. Acts as the single point of accountability for programme performance and compliance Knowledge & Experience Candidates must have substantial knowledge and experience in the following areas of business and will be required to provide evidence of this:
Proven programme management in housing/compliance or asset-related programmes. Strong contract management and supplier performance oversight, including KPIs/SLAs and improvement plans. Excellent stakeholder management and tenant-centric communication skills. Confident governance, assurance, and…