Team Manager - Fashion Beauty

Team Manager - Fashion, Home & Beauty - Swindon Area

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As a Team Manager in Fashion, Home & Beauty, you’ll lead by example, driving performance, and helping reshape M&S for the next generation of customers. You’ll be on the shop floor, inspiring your team to deliver standout style, sharp service, and commercial results, even on the busiest days. This is a role for people who move fast and continually raise the bar to deliver five‑star service.

• Own your department from layout and product to service and performance. Make bold decisions to drive sales and service.
• Coach and develop your team. Set the pace, build capability and create a high‑performance culture that’s focused, fast and collaborative.
• Use commercial insights to lead with confidence, understanding the numbers, trends and opportunities that will make your department thrive.
• Flexibility is vital, be agile in your approach. This is a transformation environment – things move fast and we need leaders who move faster.

• Drive profitability and sales for the area through delivery of the Retail Plan and Store KPI’s.
• Support the delivery and embedding of the business transformation plan and change initiatives.
• Deliver great standards and service by setting clear expectations with store colleagues.
• Create the right culture, role‑model new digital ways of working and leadership behaviours.
• Create a multi‑skilled team, coaching and training the team to fully utilise all tools available to serve and sell well.
• Deliver brilliant basics through the team.
• Seeks customer feedback and takes action to deliver improvement.
• Uses data and insight to improve customer in‑store experience, improve the operation and drive performance.
• Support the delivery of Plan
  
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• Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
• Recruit for the team, ensuring new starters have a brilliant onboarding experience.
• Deliver all line‑management activities in line with company process and policy.
• Build an active working partnership with BIG, provide feedback and support the development of BIG reps.
• Deliver operational excellence to maximise product availability, minimise stock and cash loss.
• Ensure process and task are delivered in line with business expectation and operating standards, allocating resource accordingly.
• Maintain a safe and legal store environment.
• Support visual merchandising updates across all launches, events and campaigns.

• Ability to lead a team to deliver excellent customer service and KPI’s across the store.
• Good understanding and up‑to‑date knowledge of commercial, visual, operational and people processes and systems.
• Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
• Good working knowledge of VM principles.
• Good digital capability and understanding of all systems.
• Good knowledge of legal requirements across the area of accountability and the store.
• Knowledge of people policies and managing performance within a team.
• Ability to have difficult conversations with effective resolutions with colleagues.
• Good communicator and listener who will inspire, share knowledge and best practices with others.
• Ability to plan and review across the week and the month.
• Ability to deliver under pressure demonstrating resilience.
• Ability to build and maintain relationships with key stakeholders across the store and region.
• Demonstrates flexibility and adaptability to change, and ability to lead teams through change with a growth mindset.

• Successfully embeds change for lasting commercial impact and results.
• Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting.
• Takes ownership and accountability for the success of the team.
• Spends time coaching colleagues to accelerate performance and personal growth.
• Recognises high performance and supports poor performers to improve.
• Shows colleagues why they matter to M&S, the…