L'oreal Luxe Multi-Brand Solo Account Manager, Boots

L'Oréal Luxe Multi-Brand Solo Account Manager, Boots Swindon (22.5 hours)

L’Oréal Group, the world’s leading beauty company, where passion, innovation, and excellence drive everything we do. With over a century of expertise, L’Oréal has redefined the beauty industry, offering a diverse portfolio of iconic brands that inspire and empower millions of consumers worldwide. As a global leader in the dynamic retail world, we are committed to delivering exceptional experiences, setting new standards in customer engagement, and shaping the future of beauty.

At L’Oréal, you’ll be part of a vibrant community that thrives on creativity, embraces challenges, and celebrates success. Together, we push boundaries, create trends, and redefine what’s possible. Are you ready to make an impact and be part of the journey?

L’Oréal is looking for a One Luxe Store Manager. You will lead and develop your store team to deliver a world‑class consumer experience and exceed retail performance targets for the portfolio of brands in your store. You are an ambitious go‑getter who thrives on a challenge, stays ahead of the latest beauty and retail trends, and seizes opportunities to maximise the performance of your store.

You are a growth champion, passionate about coaching and developing your team to drive a high‑performance and service‑driven culture. You will monitor the store’s performance closely and implement strong growth plans to ensure the portfolio exceeds targets and grows ahead of the market. As the primary ambassador of L’Oréal Luxe in your store, you will build strong relationships with key stakeholders such as store and department managers.

• Deliver a world‑class Luxury Service
  
  Experience:
  
  ensure through coaching & feedback that the team delivers exceptional customer service across all brands and touchpoints throughout the store.
• Embody brand excellence: act as a L’Oréal Luxe brand ambassador, providing a luxurious customer experience through personalised service and merchandising standards.
• Product expertise and storytelling: confidently demonstrate products, immerse customers into the brands history, and offer tailored product knowledge, tips, and techniques to meet customer needs.
• Foster omni‑experiences: inform new and existing customers about upcoming in‑store events, promotions, and brand activations, and represent L’Oréal Luxe brands on internal and external social media platforms in accordance with company guidelines.

• Exceed sales targets: develop and execute retail plans to achieve and surpass the store’s retail targets and KPIs, driving long‑term growth and profitability.
• Create engaging events: develop and implement a dynamic annual calendar of events and animations to generate excitement for L’Oréal Luxe brands.
• Drive innovation and new business: generate creative ideas and implement innovative strategies to drive new business growth, leveraging product launches and brand anniversaries.
• Build client loyalty: implement strategies to build and maintain a loyal VIP customer base, fostering long‑term relationships and driving repeat business.

• Lead talent acquisition: recruit and select Beauty Advisors, attracting top talent to build a high‑performing team.
• Onboard and train: lead onboarding for new team members, providing comprehensive training and continuous development.
• Monitor performance: provide regular coaching and timely feedback on productivity, service levels, product knowledge, and selling skills.
• Performance management: track team performance, address underperformance, and implement effective improvement strategies.
• Maintain employee relations: resolve HR issues and ensure a positive work environment.

• Maintain counter standards: implement brand VM guidelines and uphold the highest standards of hygiene and housekeeping.
• Participate in team efforts and complete required training to maintain product knowledge and brand expertise.
• Administer daily and weekly tasks using designated platforms.
• Stock & operations: maintain adequate stock levels and manage testers & PLV.

• Achievement of retail targets.
• Engage…