Quality and Technical support director strong Materials Technical background

Position: Quality and Technical support director with strong Materials Technical background
Location: Luzern

About Us

Aritec New Materials Group is a dynamic and growing company specializing in innovative material solutions within the construction, energy, hoisting, mining, telecommunication, and mobility industries. We are dedicated to delivering the highest-quality products and services that drive efficiency, safety, and sustainability for our clients worldwide. With a strong focus on engineering excellence and customer satisfaction, Aritec provides a collaborative international environment where talented professionals can grow, innovate, and make a real impact.

Join us to be part of a team committed to shaping the future of our industries through cutting‑edge technology and expertise.

Tasks

Aritec has a robust Total Quality Management (TQM) system and assigns dedicated Six Sigma specialists to every product line. To take our commitment to continuous improvement even further, we are recruiting a Quality & Technical Support Director at our headquarters.

Materials Industrial experiences is a must.

If you are passionate about elevating world‑class quality systems and enjoy partnering with demanding top‑tier customers we would like to meet you.

In this role you will :

Coordinate and elevate company‑wide TQM practices ensuring Quality InQuality Out at every stage. The position is based at our headquarters in Switzerland with approximately 15% travel.

Phase One

Become fully familiar with our existing TQM at our legacy factory focusing on transmission. You will oversee approximately 3,050 M in production and lead the ongoing build‑out of our testing facilities to support rapid global sales growth.

Phase Two (approximately 612 months later)

Coordinate across our two industrial sites including Aritec New Industrial Site established in 2024. You will oversee much higher and complex production volume across multiple segments. That is why it is primordial that you have already solid experience in managing triple digits M in a high‑tech and / or cutting‑edge industrial function; then you will report directly to the Group CEO.

Draft and approve Certificates of Analysis (COAs) that precisely meet each customer’s specifications.

Lead and mentor local quality teams, standardising procedures across all sites.

Serve as the primary quality liaison for our major European and global customers, predominantly large multinational groups.

Drive root‑cause analysis corrective actions and ongoing Six Sigma projects to push performance beyond the next mile.

Manage and update end‑to‑end documentation for serial products, driving continuous quality reviews and improvements.

Oversee new‑product development projects, ensuring they meet all technical specifications, customer quality standards, and regulatory requirements.

Lead cross‑functional quality‑improvement initiatives working closely with manufacturing, R&D, supply‑chain and commercial teams.

Act as the internal technical liaison between sales and operations, providing robust product‑quality support and troubleshooting.

Prepare and maintain product application dossiers, including specifications, identification protocols and test reports.

Continuously expand and share technical knowledge to keep the organization at the forefront of industry best practices.

Requirements Education

• Master’s degree from a leading University in Business, Materials Science, Engineering.

Experience

• Minimum of three years in a similar role within a multicultural and international environment.
• In‑depth experience in quality management, ideally from certification companies such as SGS, TUV, Veritas, DNV, etc.
• Proven ability to manage relationships with R&D, engineering and manufacturing teams and navigate foreign cultures.

Technical Knowledge

• Good knowledge of applications and terminologies related to our segments and specified products from a global perspective (materials, design, technology, development and testing).
• Active listening to customers and ability to propose technical solutions.
• Project management skills with the ability to deliver results, follow schedules and reporting risks, setting priorities.

Language Skills

• Fluency in English.
• Proficiency in German is a strong plus.

Interpersonal Skills

• Excellent communication…