Principal Product Manager - AI

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong.

What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Your team:

You will be part of the Application AI team s team works with all other Application LOB Teams. Our team comprises of AI Product PM's, Engineers and Data Scientists. We are driven to curate and build AI first applications that create meaningful impact for our customers and their business. We partner with the various LOB's to analyze paint points and then work with customers to vet potential areas that can be scaled.

This is a terrific and exciting team to be part of to solve legacy Enterprise issues using AI.

Role description:

• Experience with various LLM architecture design using RAG, MCP and hybrid models
• Good understanding of choosing the right ML algorithms based on business problems
• Experience in prototyping AI solutions including having a good understanding of data vectorizations and or feature designs
• Collaborate with SAP external customers specifically Retail, Manufacturing.. to drive workshops and outline AI use-cases. Develop PRD’s to clearly communicate requirements to the Engineering teams.
• Leverage AI to solve pressing business challenges for our enterprise customer
• Use the various AI Studios to quickly create a proposed prototype for both neural networks and Agentic AI use cases
• Partner with leadership, customers, and prospects to identify opportunities where AI can deliver value at scale for multiple SAP customers to build end to end processes using AI
• Define and track key business metrics that demonstrate the business impact
• Collaborate with our engineering and development teams working on AI technologies, UX designers and GTM teams to accelerate bringing products to the market.
• Develop customer facing multi-modal Generative AI demos specific to use cases and document the script, set-up environment for partners and solution architects to leverage.
• Conduct hands‑on market research to validate requirements and ensure we're building solutions that address real customer needs and market opportunities
• Document what you know and guide others. This can vary from building targeted training for partners, Solutions Architects, and other internal stakeholders, to writing blogs, and to simply working through hard problems with a customer on a whiteboard

Experience:

• 8+ years of product management expertise with a proven track record of shipping
• 3+ years of and hands on building generative AI models and shipping at scale
• Experience building conversational tools and chatbot
• Experience in selecting the optimal algorithms and prototyping neural networks
• Experience working with customers and building long‑term strong relationships
• Strong time‑management and organization skills for coordinating multiple initiatives, priorities and implementations of new technology and products into complex projects.
• Strong analytical and problem‑solving skills
• Experience in Data Science would be preferred
• Experience successfully partnering with Data Science teams
• Passion for directly engaging with customers—from requirements gathering to demos and sales support
• Experience working and guiding product and engineering teams distributed globally

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end‑to‑end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose‑driven and future‑focused, with…