Bilingual Customer Service Representative Job Sydney area,Nova Scotia Canada,Customer Service/HelpDesk

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Kickstart your career with us!
We’re hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service
, help desk
, and back-office operations for both commercial clients and public sector programs
.

In this role, you’ll handle inbound inquiries
, assist with product and process-related questions
, and troubleshoot basic technical issues all while representing some of the most recognized brands in the world
. If you’re a strong communicator with a passion for helping others, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls in a courteous and professional manner

Resolve customer issues with first-call resolution strategies

Research and coordinate with internal departments to resolve inquiries

Accurately document customer interactions and claims in CRM systems

Use internal knowledge bases and training to answer questions confidently

Follow all required scripts, policies, and confidentiality protocols

Escalate complex issues to supervisors when needed

Stay current on program updates through training and team meetings

Meet all attendance and schedule requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications:

Must be 18 years or older

High school diploma or equivalent

Excellent written and verbal communication skills

Ability to type 20+ words per minute

Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Reliable and punctual with strong time management skills

Strong problem-solving, conflict resolution, and customer service skills

Able to multi-task, stay focused, and work independently

Team-oriented with a positive, customer-first mindset

Comfortable in a fast-paced, dynamic environment

Preferred (Not Required):

1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support

Experience working on state or federal programs

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety…


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