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Customer Service Rep Technical Support

Sales Representative

Job in Sydney, Nova Scotia, Canada
Listing for: The Sydney Call Centre
Full Time position
Listed on 2025-12-31
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Technical Support
Job Description & How to Apply Below
Position: Sales Representative (Full-Time)

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a positive attitude and a passion for sales? We’re looking for Sales Representatives to support a variety of campaigns for some of the most recognizable brands in the world.

In this role, you’ll connect with prospective and existing customers, promote products and services, upsell where appropriate, and deliver exceptional customer experiences. With our industry-leading training program
, you’ll gain the tools and support you need to thrive and grow.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment tes

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POSITION RESPONSIBILITIES

Key Responsibilities:

  • Make outbound and receive inbound calls in a professional and courteous manner
  • Educate customers on products and services, identifying upsell opportunities
  • Understand customer needs and recommend tailored solutions
  • Use internal systems to manage accounts and process transactions accurately
  • Research and resolve customer issues, coordinating with other departments as needed
  • Accurately document customer interactions and follow established procedures
  • Adhere to scripts, policies, and compliance standards
  • Maintain confidentiality and handle sensitive information responsibly
  • Escalate complex issues to supervisors or appropriate teams
  • Stay current with training, updates, and system changes
  • Meet attendance and scheduling expectations

    • CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

    All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

    Qualifications

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent verbal and written communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Dependable and punctual with a strong work ethic
  • Strong problem-solving and conflict resolution skills
  • Customer-focused, empathetic, and solution-oriented
  • Ability to multitask and manage time effectively
  • Comfortable in a fast-paced, evolving environment
  • Team-oriented with strong interpersonal skills

    • COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

    What You Can Expect from MCI:

    We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a…
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