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Customer Service Rep Customer Success Mgr./ CSM

Spanish Bilingual Sales Representative

Job in Sydney, Nova Scotia, Canada
Listing for: The Sydney Call Centre
Full Time position
Listed on 2026-01-01
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Customer Success Mgr./ CSM
  • Sales
    Customer Success Mgr./ CSM
Job Description & How to Apply Below

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a motivated and customer-focused Spanish Bilingual Sales Representative to join our growing team. In this role, you will engage with Spanish- and English-speaking customers to promote products and services, resolve inquiries, and build lasting relationships. If you’re fluent in both languages and passionate about sales and service, we want to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

  • Conduct inbound and outbound sales calls in Spanish and English
    .
  • Identify customer needs and recommend appropriate products or services.
  • Build rapport and trust with clients to drive customer loyalty and repeat business.
  • Upsell and cross-sell offerings based on customer profiles and preferences.
  • Maintain accurate records of customer interactions and sales activities.
  • Collaborate with internal teams to ensure seamless customer experiences.
  • Meet or exceed individual and team sales targets.
  • Stay informed on product updates, promotions, and industry trends.
  • Handle customer inquiries and resolve issues with professionalism and empathy.

    • CANDIDATE QUALIFICATIONS

    WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

    All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

    Qualifications:

  • Fluent in Spanish and English (spoken and written).
  • High school diploma or equivalent.
  • Strong communication and interpersonal skills.
  • Proven ability to meet sales goals and deliver excellent customer service.
  • Comfortable using CRM systems and sales tools.
  • Ability to multitask and manage time effectively.
  • Self-motivated with a positive attitude and team spirit.

    • Preferred

  • 1+ year of experience in sales, customer service, or call center environments.
  • Familiarity with Microsoft Office Suite and Windows-based systems.
  • Experience working with diverse customer bases.

    • COMPENSATION DETAILS

    WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

    At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

    What You Can Expect from MCI:

    We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

  • Paid Time Off: Earn PTO and paid holidays to take the time you need.
  • Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.
  • Life Insurance: Access life insurance options to safeguard your loved ones.
  • Supplemental Insurance: Accident and critical illness insurance
  • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
  • Paid Training: Learn new skills while earning a paycheck.
  • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
  • Casual Dress Code: Be comfortable while you work.

    • Compensation & Benefits that Fit Your Life

    MCI…

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