Call Center Sales Representative ; Entry-Level Job Sydney area,Nova Scotia Canada,Customer Service/HelpDesk

Position: Call Center Sales Representative I (Entry-Level)

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team!

We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Handle inbound and outbound calls with professionalism and empathy

Use product knowledge and training to recommend solutions and close sales

Build rapport, listen actively, and address customer needs effectively

Research account details and collaborate with internal teams to resolve issues

Manage customer accounts and process orders accurately using our systems

Follow scripts, policies, and procedures to ensure consistency and compliance

Protect customer data and handle sensitive information responsibly

Escalate complex issues to appropriate team members when needed

Stay current with training, system updates, and team communications

Maintain excellent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years or older with a high school diploma or equivalent

Strong verbal and written communication skills

Typing speed of 20+ WPM

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)

Familiarity with Windows operating systems

Dependable, punctual, and self-motivated

Skilled in conflict resolution, problem-solving, and negotiation

Customer-focused with empathy, patience, and responsiveness

Ability to multitask and manage time effectively

Team-oriented with a positive attitude

Comfortable in a fast-paced, evolving environment

Strong interpersonal skills and relationship-building ability

Preferred Qualifications:

1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center

Experience in state or federal work environments

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental Insurance: Accident and critical illness insurance

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your Life

MCI takes pride in…


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