Customer Service Representative

Position: Customer Service Representative (Hiring Immediately)
LOCATION Sydney, NSJOB TYPEFull-TimePAY TYPES Hourly + Bonus

BENEFITS & PERKS LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILSNo Resume Required, On-site Interview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We’re on the lookout for Customer Service Agentsto join our rapidly expanding team! In this role, you’ll support inbound customer service, help desk, technical support, and back-office operations for both commercial and public sector clients.

You’ll be responsible for handling inbound calls, resolving basic technical issues, assisting with product and process-related inquiries, and identifying opportunities to upsell new products and services all while representing some of the world’s most recognized brands.

If you're a natural problem solver with a passion for delivering exceptional service, we’d love to hear from you!

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Manage inbound and outbound customer interactions in a professional and timely manner
• Resolve customer issues effectively, aiming for first-call resolution
• Research and retrieve information using internal systems; collaborate with other departments when needed
• Accurately document customer claims and interactions
• Use training and knowledge base to answer questions while following scripts, policies, and procedures
• Maintain confidentiality and handle sensitive information appropriately
• Escalate complex issues to the appropriate team or manager
• Stay current with updates by attending training sessions and reviewing new materials
• Meet all attendance and scheduling requirements

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated.

Qualifications

• Must be 18 years or older
• High school diploma or equivalent
• Strong written and verbal communication skills
• Ability to type at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Reliable and punctual with a strong work ethic
• Strong troubleshooting and follow-up skills
• Conflict resolution and problem-solving abilities
• Customer-focused: empathetic, patient, and responsive
• Able to multitask, stay organized, and self-manage
• Team-oriented with a positive attitude
• Comfortable in a fast-paced, dynamic environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Preferred (Not Required)

• 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles
• Experience in a contact center or government-related work

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background…