Sales Representative

Position: Sales Representative (Full-Time)
LOCATION Sydney, NSJOB TYPEFull-TimePAY TYPES Hourly + Bonus

BENEFITS & PERKS LOCAL REPRESENTATIVE:
Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises

APPLICATION DETAILSNo Resume Required, On-site Interview

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Are you a positive, persuasive individual with a passion for success? We’re looking for full-time Sales Representatives who are driven, customer-focused, and ready to grow their careers. In this role, you’ll make outbound calls to attract new customers and upsell to existing ones using a consultative, needs-based approach listening, asking the right questions, and guiding customers to the best solutions.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------POSITION RESPONSIBILITIES

WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?

This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day.

Key Responsibilities:

• Handle inbound and outbound calls professionally and efficiently
• Use product knowledge and training to recommend the right solutions
• Understand customer needs and resolve issues with empathy and accuracy
• Research and coordinate with other departments to resolve complex issues
• Manage customer accounts and document interactions in our systems
• Follow scripts, policies, and procedures to ensure compliance
• Protect customer privacy and handle sensitive information responsibly
• Escalate issues when necessary and collaborate with team leads
• Stay current with training, updates, and system changes
• Maintain excellent attendance and punctuality

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Required

• Must be 18 years or older
• High school diploma or equivalent
• Strong communication and organizational skills
• Ability to type 20+ words per minute
• Basic proficiency in Microsoft Office and Windows OS
• Dependability and punctuality
• Problem-solving and conflict resolution skills
• Customer-first mindset: empathetic, patient, and responsive
• Ability to multitask and work independently
• Team-oriented with a strong work ethic
• Comfortable in a fast-paced, dynamic environment

CONDITIONS OF EMPLOYMENT

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Health…