Technical Support Representative Job Sydney area,Nova Scotia Canada,IT/Tech

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a motivated and customer-focused Technical Support Representative to join our dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting our products and services to enhance the overall customer experience.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

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POSITION RESPONSIBILITIES

Key Responsibilities:

Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner

Resolving technical issues efficiently, aiming for first-contact resolution

Researching and retrieving information across systems to address customer concerns

Collaborating with other departments to resolve complex issues

Accurately documenting customer interactions and claims in internal systems

Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures

Protecting customer privacy and handling confidential information responsibly

Escalating unresolved issues to appropriate personnel when necessary

Participating in ongoing training and team meetings to stay current on systems, products, and procedures

Maintaining consistent attendance and adhering to your work schedule

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Must be 18 years of age or older

High school diploma or equivalent

Strong written and verbal communication skills

Typing speed of at least 20 words per minute

Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

Familiarity with the Windows operating system

Dependability and punctuality

Strong problem-solving and troubleshooting abilities

A calm, empathetic, and customer-first mindset

Ability to multitask, stay organized, and work independently

A collaborative spirit and a passion for helping others

Comfort working in a fast-paced, evolving environment

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental Insurance: Accident and critical illness insurance

Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training: Learn new skills while earning a paycheck.

Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code: Be comfortable while you work.

Compensatio…


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