Customer Solutions Specialist

Customer Solutions Specialist – goeasy Ltd.

Join easyhome — Canada’s largest lease‑to‑own business and a proud part of the goeasy family. We are recognized as one of Canada’s Top Growing Companies, a Great Place to Work® and among the Best Workplaces for Women. These achievements reflect our commitment to building an inclusive, high‑performance culture where people thrive and innovation drives us forward.

At easyhome we help Canadians build brighter futures by offering flexible weekly and monthly payment plans that empower them to furnish their homes, improve their quality of life, and strengthen their financial standing. If you’re passionate about making a difference, join a team that empowers people to create comfortable, confident lives — one lease at a time.

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job‑specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
• For a complete picture of total rewards, please .

• Customer Engagement & Sales
  • Build strong customer relationships by welcoming and engaging customers in person, over the phone, and by email.
  • Interview customers to understand their financial and personal needs and match them with the appropriate financial, leasing, and/or service product solution.
  • Transparently communicate lease and credit terms and conditions and educate customers on credit‑building opportunities.
  • Maximize sales of goeasy’s financial services and home goods through methods such as cross‑selling.
• Account Management & Collections
  • Manage customer accounts, including opening new accounts, updating records, processing payments, and monitoring overdue accounts.
  • Perform administrative duties and secure all required information to fulfill customer contracts for products and services, including evaluating applicant’s financial status and ability to repay.
  • Conduct collection activities on financial services and products while maintaining empathy and professionalism.
  • Build long‑term customer relationships to create trust and increase customer retention.
  • Follow up with customers on missed payments and negotiate repayment terms where applicable.
• Retail Operations
  • Uphold merchandising standards including assisting with showroom set‑up, pricing and promotion changes, and managing and tracking inventory.
  • Keep your store looking its best by maintaining cleanliness, organization, and a customer‑ready environment.
  • Bring products to life by assembling and disassembling electronics and home furnishings as needed.
  • Coordinate delivery paperwork and ensure accurate documentation for lease and finance applications.
  • Perform out‑of‑store duties such as assistance with delivering merchandise, collection activities, and administrative duties.
  • Perform other duties as assigned by management.

• Proven communication and interpersonal skills with a passion for helping others.
• Sales‑oriented mindset with the ability to meet targets and drive results.
• Experience in a customer‑facing environment (retail, finance, or leasing preferred).
• Strong multitasking abilities and attention to detail.
• Availability to work a variety of shifts within store operating hours (10am–7pm Mondays to Saturdays).
• Assist in physical tasks such as moving and arranging merchandise (ability to lift 50+ pounds is considered an asset).
• Comfortable with sales calls, collections, and having difficult customer conversations.
• Must be legally eligible to work in Canada and able to pass background checks (criminal, employment, and credit). Having a driver’s licence would be considered an asset.

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. We…