Digital IT Analyst

Location: City of Syracuse

Desktop Support / Systems Administrator (Healthcare Technology Support)

Position Overview

We are seeking a technically versatile Desktop Support / Systems Administrator to support the deployment, configuration, and ongoing support of specialized healthcare technology and Windows-based environments. This role combines help desk support, system administration, hardware troubleshooting, and networking responsibilities to ensure end users receive timely and effective technical assistance. The ideal candidate will have experience supporting Windows environments, troubleshooting hardware and software issues, and working with network infrastructure and remote support tools.

Key Responsibilities

• Provide Tier 1-3 technical support for end users, including hardware, software, and network-related issues.

• Troubleshoot Windows operating systems, desktop applications, peripherals, and connected devices.

• Configure, deploy, maintain, and support specialized hardware and technology platforms.

• Perform system imaging, device provisioning, inventory management, and workstation setup.

• Support software upgrades, system migrations, and post-deployment issue resolution.

• Diagnose connectivity issues involving TCP/IP, DNS, DHCP, VPNs, and local area networks.

• Utilize remote support tools to troubleshoot and resolve technical issues for users across multiple locations.

• Assist with user account administration, permissions management, and general system configuration.

• Work with vendors and internal technical teams to escalation and resolve complex issues.

• Document troubleshooting steps, resolutions, and procedural updates in accordance with established standards.

• Support network infrastructure components including switches, wireless connectivity, structured cabling, and basic firewall administration.

• Monitor system performance and proactively identify areas for improvement.

Required Qualifications

• 3+ years of experience in Desktop Support, Help Desk, Systems Administration, or Technical Support roles.

• Strong experience supporting Windows 10/11 and Microsoft-based environments.

• Knowledge of hardware troubleshooting, configuration, and deployment.

• Understanding of networking fundamentals, including IP addressing, subnetting, DNS, DHCP, and network connectivity troubleshooting.

• Experience working with remote support tools such as Team Viewer, Bomgar, or similar platforms.

• Ability to diagnose and resolve complex technical issues in a fast-paced environment.

• Excellent customer service, communication, and documentation skills.

• Ability to manage multiple priorities while maintaining attention to detail.

Preferred Qualifications

• Experience with Microsoft Active Directory, Group Policy, Microsoft 365, and endpoint management tools.

• Exposure to Cisco Meraki or other enterprise networking platforms.

• Experience supporting healthcare, medical device, or highly regulated environments.

• Familiarity with system administration, server support, virtualization, and network infrastructure.

• Relevant certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications.

Ideal Candidate

The ideal candidate is a well-rounded IT professional with a blend of desktop support, systems administration, and networking experience. They possess strong troubleshooting skills, are comfortable supporting both end users and infrastructure, and can independently identify root causes across hardware, software, and network environments while delivering excellent customer service.

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Pay and Benefits

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation…