Principal Product Manager - Synthetic Monitoring​/Digital Experience Monitoring; Cortex XCOR​/Chronosphere

Position: Principal Product Manager - Synthetic Monitoring / Digital Experience Monitoring (Cortex XCOR/Chronosphere)
Our Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Our

Mission

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

Who

We Are

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

Job Summary

About our team:
Cortex XCOR is Palo Alto Networks' observability platform optimized for containerized environments. It optimizes costs, reduces data complexity by up to 89%, and enables faster issue remediation for industry leaders like Door Dash, Affrim, and Zillow.

XCOR Digital Experience Monitoring (DEM) directly connects end-user experience insights with underlying backend observability, answering a question infrastructure dashboards cannot: are my users having a good experience? A slow service stops being a one dimensional chart and becomes a representation of a slow path through checkout: from the user who experienced it, to the service, the deploy, and the query responsible.

By integrating synthetic and real-user data into the broader service stack, XCOR allows teams, from SREs to executives, to trace user-impacting issues from symptom to root cause seamlessly.

DEM has two sides. Real user monitoring tells you what your customers experienced on their device, their network, their browser, in the moment it mattered. Synthetic monitoring tells you whether the journeys you care most about work right now, tested deliberately and continuously, from the places your customers are, whether or not anyone happens to be using them.

Job Summary

We are looking for a Principal Product Manager to own synthetic monitoring for Cortex XCOR. You will translate front-end testing requirements from SREs and frontend developers (browser click-paths, multi-step API journeys, and underlying protocol checks) into a unified product that can be defined as code and executed globally or within customer networks.

In collaboration with the RUM team, you will unify synthetic and real-user monitoring data so that synthetic failures seamlessly correlate with affected user cohorts.

This is an early-stage build role where you will drive the core decisions defining the product.

Qualifications

Key Responsibilities

• Conduct primary research with SREs, front-end developers, and platform teams to understand current journey-testing workflows and pain points.
• Maintain close contact…