Telephone Operator; Saudi- National

We're looking for a Telephone Operator who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

• Respond quickly to guest requests in a friendly manner and follow up to ensure guest satisfaction.
• Process incoming and outgoing calls accurately.
• Record and control wake-up calls.
• Page guests in cooperation with concerned departments.
• Record all entries on the traffic sheet.
• Assist guests with international calls and directory queries.
• Call guests by name whenever possible.
• Page staff members when requested.
• Respect principles of guest privacy, no room numbers given out.
• Handle guest needs or requests and report complaints to the telephone supervisor.

• Strong command in English (oral and written).
• Knowledge and ability to provide the best customer service.
• Good experience in giving customer service.
• Analytical skills to solve problems.
• Attention to detail.
• Excellent communication skills with a variety of customers.
• Knowledge of telephone and computer applications.

We give our people everything they need to succeed: a competitive salary, a wide range of benefits (including a full uniform, impressive room discounts), and some of the best training in the business. Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

IHG supports wellbeing through our my Wellbeing framework, helping you thrive inside and outside of work.

So, join us and become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

Entry level

Full-time

Other

Hospitality