Computer Systems Business Analyst - Limited

This is a hybrid position with three (3) days remote, based on business needs

Why It's a Great Opportunity:

As a Computer Systems Business Analyst I, you’ll play a key role in supporting the Clerk’s Office by serving as a liaison between business operations and technology. Responsibilities include system configuration, testing, workflow and business process analysis, process mapping, documentation, reporting, training, and assisting with software enhancements and troubleshooting. You’ll review business requirements, conduct research, coordinate with County IT and stakeholders, and help support departmental technology needs, including system access and account management, hardware, systems, and desktop support, and issue resolution.

Working collaboratively with staff, leadership, and cross-functional teams, you’ll help improve processes, enhance service delivery, support critical technology initiatives, and ensure projects and operational priorities are completed successfully and on schedule.

This limited-duration position runs through December 31, 2027, though the end date may change based on business needs.

Why It's a Great Department:

The Clerk of the Superior Court provides vital administrative services to the community by maintaining the records of all cases filed in Superior Court. We are an essential service, helping people navigate unfamiliar territory during challenging times with knowledge and empathy and creating safe spaces for county residents.

Learn more about the Clerk of the Superior Court on our website.

How to be Successful in the Role:

We are seeking a collaborative, customer-focused Business Analyst who can effectively bridge business operations and technology. Successful candidates will understand core business analysis responsibilities, including interpreting business needs, analyzing processes, identifying opportunities for improvement, gathering and documenting requirements, and translating business needs into clear, practical solutions. The ideal candidate adapts quickly, is highly organized, and is skilled at building strong working relationships with staff, leadership, County IT, vendors, and other stakeholders, both technical and non-technical.

Strong communication, problem-solving, and documentation skills are essential, along with the ability to manage multiple priorities and provide technical support for departmental systems, user accounts, hardware, and desktop-related needs. Success in this role comes from balancing technical expertise with exceptional customer service, attention to detail, and a commitment to helping the department achieve its operational goals.

Your Future in this Role:

Throughout the onboarding process, you will meet with the Supervisors, teams, and the admin team regularly to discuss expectations, set goals, identify priorities, and gain familiarity with current policies, procedures, and strategic measures. Pierce County offers professional development through our leadership classes, robust online learning, and other training opportunities throughout your career to ensure your success. This position offers multiple career growth and promotional opportunities in Pierce County to build on a great career.

Core

Daily Responsibilities:

• Assist with tracking, testing, and troubleshooting software development issues and enhancement requests.
• Gather department requirements for new or enhanced application software features.
• Coordinate project timelines.
• Test changes and enhancements to software application systems (including creating documents and test scripts, manually updating document status and tables, and testing functionality).
• Create, maintain, and run queries for reports and statistical analysis.

This announcement is not intended to reflect all…