Technical Account Manager - VoIP Systems

An established and growing technology distributor based in Reading specialising in IP‑based communications, networking, and security solutions is seeking a Technical Consultant to join its experienced technical team. This is a customer‑facing role with a strong focus on Unified Communications (UC), pre‑sales support, and technical enablement for channel partners.

The company supplies a broad portfolio of UC, wireless, broadband, and security solutions to MSPs, resellers, system integrators, and ISPs across the UK. With strong vendor relationships and a reputation for value‑added services, this is a unique opportunity to join a business where your technical expertise will make a real impact.

Technical Account Manager - VoIP Systems Job Overview

This is a varied, hands‑on position that blends technical consultancy, pre‑sales support, and training delivery across a range of UC and networking products. You'll work closely with the internal sales team, vendors, and channel partners to design, support, and promote effective solutions.

• Work with sales colleagues to scope and propose technically sound UC and networking solutions
• Deliver product demonstrations and assist with technical aspects of sales pitches
• Support webinars, open days, and industry events with solution‑focused technical input
• Identify and suggest upsell opportunities based on customer needs

Technical Enablement & Training

• Deliver technical product and certification training to partners and internal staff
• Assist in the creation of training materials and technical content
• Plan and run technical workshops and webinars (virtual and in‑person)
• Promote upcoming training sessions in collaboration with the marketing and sales teams

Vendor & Product Engagement

• Act as a technical liaison for key UC vendors and manufacturers
• Maintain up‑to‑date knowledge and certifications across the vendor portfolio
• Attend vendor briefings and contribute to product lifecycle planning

Post‑Sales Support

• Provide 2nd‑line technical support to partners on UC, networking, and security solutions
• Troubleshoot issues via logs, remote sessions, and lab testing
• Escalate to vendors where required and contribute to internal knowledge base articles

Technical Account Manager - VoIP Systems

Job Requirements

You'll be a confident communicator and technically capable professional with experience supporting VoIP / UC solutions and a strong understanding of IP networking fundamentals. You should be just as comfortable giving a product demo or delivering a technical webinar as you are diagnosing SIP logs and helping resolve partner queries.

You’ll ideally bring :

• A solid background in VoIP / Unified Comms - cloud or on‑premise IP PBX, SIP, DECT, IP phones
• Knowledge of broadband and WAN technologies (e.g. DSL, LTE), routers and firewalls
• Familiarity with network switching, VLANs, and VPNs
• Confidence with technical analysis (SIP traces, PCAPs, logs etc.)
• Experience in a distributor, MSP, VAR, or vendor support role
• Ability to present clearly and comfortably in front of an audience

Technical Account Manager - VoIP Systems Salary & Benefits

Salary dependent on experience likely £35k-£40k

Auto enrolment pension scheme

23 days holiday rising with tenure

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