Assistant Directorate Manager - A&E Reception and Ward Clerks

Assistant Directorate Manager - A&E Reception and Ward Clerks

Join to apply for the Assistant Directorate Manager - A&E Reception and Ward Clerks role at Tameside and Glossop Integrated Care NHS FT

We are currently looking for a highly organised, motivated and efficient individual to join our dynamic Directorate within Clinical Support Services. The post holder will provide support to the Deputy Directorate Manager in the operational delivery and performance management of the Ward Clerk and A&E administrative services ensuring key targets are maintained and sustained.

As part of the role, the post holder will be required to work as part of the management team to ensure sound administrative processes are in place in order to support the clinical teams to achieve operational objectives in an efficient and effective way.

The position will oversee the day‑to‑day management of administration staff including appraisal and objective setting, recruitment and retention. Therefore experience in these areas is essential. It is important that the post holder can communicate effectively and develop and maintain positive working relationships with managerial, non‑clinical and clinical staff and all partner agencies across the Division and Trust.

This role will be responsible for the day‑to‑day management of all Ward Clerks and A&E based administration staff supporting clinical staff in the delivery of services. The post holder will work with clinical teams to ensure services have the administrative workforce with the capacity and skills necessary to support and deliver high quality services. The post holder will work independently to manage these departments, in line with service requirements and local/national policies.

The successful candidate will have experience and knowledge in managing large operational teams.

The successful candidate will be well organised and able to prioritise work. This role will manage services that work 24 hours a day, 7 days a week, therefore a flexible approach to working hours across the working week is required. The post holder will manage and devise rotas or systems to ensure competing workload demands and short‑notice periods of leave are adequately and equitably met.

As part of this role, you will support the manager and staff to review, develop and implement processes and systems. Excellent written and communication skills together with the ability to prioritise work and meet deadlines are essential, combined with line management responsibilities. The post holder will need to be calm, patient and possess an excellent customer service manner.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

• Compassion
• Accountability
• Respect
• Excellence

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

• Flexible working
• 27‑33 days annual leave plus bank holidays
• Sick pay
• NHS Pension Scheme
• Free eye tests and health checks
• Gym discount
• Free bicycle loan scheme
• Salary sacrifice car scheme
• Support with stress, bereavement, relationships, finance, and much more

For further details / informal visits contact:
Alexa Scullard, Deputy Directorate Manager, email , telephone . Denise Bullock, Associate Directorate Manager, .