Customer Service Coordinator

Location: Hyde

Location:

Hyde
Salary: £27,846- negotiable

Working Hours:

Rotational shifts 7:00-15:00 and 9:00-17:00, office based.
Includes one weekend per month and additional Bank Holidays (weekend pay included in salary, Bank Holidays paid as a supplement).

Customer Service Coordinator

GI Group are currently recruiting a Customer Service Coordinator on behalf of one of our food manufacturing clients based in Hyde, Manchester.

This is a commercial, customer-facing role with a high level of interaction with customers and internal departments. You will play a key part in managing customer orders from receipt through to delivery, acting as the central communication link between customers, production, planning, logistics and sales.

Role Overview :

As Customer Service Coordinator, you will contribute to the commercial function of the business by ensuring customer orders are processed accurately and on time, while maintaining strong customer relationships.

Key Duties:

* Provide a professional and effective customer service to all customers.

* Act as the main point of contact for customer order management.

* Accurately process daily EDI transmissions and manually input or scan orders.

* Maintain all systems and tools required to process orders right first time.

* Answer telephone calls and email queries in a timely and professional manner.

* Take ownership of issues and escalate them as they arise.

* Apply problem-solving techniques to resolve operational issues and recommend improvements.

* Assist the wider team through cross-business order processing.

* Act as cover for colleagues during absences.

* Assist the Manager with development strategies and continuous improvement initiatives.

* Ensure all processes are followed correctly and in line with company policies and procedures.

* Build strong working relationships internally and externally.

* Reduce errors to minimise operational costs.

* Produce functional reports when requested.

* Carry out additional ad-hoc duties to ensure the smooth running of the business.

Skills & Knowledge

Required:

* SAP experience (essential).

* Strong customer service skills.

* IT literate, including Microsoft Office (Excel essential).

* Excellent verbal and written communication skills.

* Ability to assess customer needs.

* Experience working in a busy office or shared mailbox environment.

Benefits:

* Free onsite parking

* Pension scheme

* Subsidised modern canteen

* 33 days holiday

If you are looking to work in a friendly environment that values your development and career progression, apply today.

Should you require any support or assistance on your application, please contact your local Gi Group office directly.

Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.

Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.

We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Gi Group Privacy Statement. To view a copy and to help you understand how we collect, use and process your personal data please visit the Privacy page on our Gi Group website