Customers Services Coordinator, Customers Services Coordinator

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Location: Hyde (5 days on-site)

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Contract: Permanent

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Hours: Full-time, Monday to Friday

We’re looking for a proactive and organised Customer Service Coordinator to join our team in Hyde on a full-time basis.

The purpose of this role is to provide a professional and effective service to all of our customers with regards to the management of orders. Be a central point of contact for all customers, plants, 3PLs and account managers regarding customer order management. Work collaboratively across the full Pilgrims Europe Customer Service Team. Be flexible to meet ongoing business needs and rota requirements, which include weekends and bank holidays.

• Act as an ‘ambassador’ for Pilgrims, ensuring professional conduct, approach, and personal presentation at all times.
• Continually develop own skills through completing company training.
• Communicate at all levels, sharing information, knowledge, instructions, advice, support and understanding.
• Develop a breadth of knowledge and understanding of the team, working with colleagues in other departments and functions.
• Carry out other duties that may reasonably be requested to ensure the efficient running of the business.
• Support the Manager, assisting with development strategies that question current working practices with a view to continuously improve our methods.
• Ensure accurate processing of daily EDI transmissions and manually input or scan orders.
• Maintain all systems/tools required to process orders accurately and efficiently the first time.
• Act as a substitute when colleagues are absent.
• Take ownership of issues and flag them as they arise.
• Support the wider team through cross‑business order processing support for PFM/MP and PUK.
• Undertake other ad‑hoc duties as and when requested.
• Apply problem‑solving techniques to resolve operating problems and recommend improvements to maintain operation running costs at a planned level.
• Ensure that all processes are carried out correctly/to standard, first time.
• Be aware of all business requirements and understand the impact of decisions.
• Uphold a consistent approach to working procedures in line with all company policies, procedures, and best practice.
• Work effectively in reducing errors to reduce cost.
• Provide excellent customer service by building strong relationships at all levels of the business internally and externally.
• Answer the phones/email queries in a timely manner.
• Ensure safety first.
• Provide functional reports on request.

• SAP experience.
• Excellent customer service skills.
• High degree of IT literacy, including Microsoft Office, particularly Excel.
• Exceptional accuracy and attention to detail.
• Excellent verbal and written communication skills.
• Ability to work under pressure and multitask.
• Ability to build key working relationships both internally and externally.
• Flexibility, openness, ability to manage and embrace change, approachable.

Entry level

Full-time

Other

Food and Beverage Manufacturing