Riverbed Engineer, Subject Matter Expert

Description

Job Title: Riverbed Engineer, Subject Matter Expert

Department: Operations – Services

Reports To: Raven Tek Program Manager

Location: Mac Dill Air Force Base, Florida (must live within driving distance)

Schedule: Monday – Friday

Hours: Full-time, 40-hours/week

FLSA Status: Hourly, Nonexempt

Clearance: TS/SCI

Position Summary

The Riverbed Engineer, Subject Matter Expert (SME) The Riverbed SME serves as the senior technical authority for Riverbed performance monitoring, digital experience management, and network visibility platforms across the enterprise environment. This position is responsible for the engineering, administration, optimization, cybersecurity compliance, and lifecycle management of Riverbed technologies, excluding Steel Head WAN optimization appliances. The Riverbed SME will operate within and support multiple classified and unclassified environments, including NIPR, SIPR, and SOCRATES, ensuring secure, compliant, and highly available performance monitoring capabilities across J6 mission systems.

The position will manage and support Riverbed App Response, Net Profiler, Portal, Aternity, and NPM+, as deployed. The performance of this position is key to Raven Tek’s performance on the contract, and therefore Raven Tek’s mission to support the customer.

Requirements

Essential Duties and Responsibilities

• Architect, engineer, administer, optimize, and lifecycle-manage Riverbed monitoring technologies across NIPR, SIPR, and SOCRATES enclaves, ensuring stable, compliant, highly available services.
• Serve as service owner, technical lead, and senior technical authority for Riverbed; define the service roadmap, apply industry best practices, and provide input into enterprise infrastructure architecture designs.
• Design secure, scalable Riverbed monitoring architectures and enclave-specific data flows for hybrid, virtual, and physical environments, including RHEL and Windows platforms, while ensuring cross-domain and enclave segmentation compliance.
• Install, configure, migrate, maintain, patch, upgrade, back up, and troubleshoot Riverbed and integrated technologies; validate disaster recovery and maintain system health, performance tuning, RBAC, and auditing policies.
• Integrate and automate Riverbed with SIEM, ITSM, cybersecurity, and enterprise monitoring platforms, including event-alert-incident correlation and REST/API-based integrations as applicable.
• Provide Tier II/III engineering support, root cause analysis, incident response, and war-room troubleshooting for application, network, endpoint, server, and data-collection issues.
• Analyze application, network, and endpoint performance trends; identify latency, packet loss, and user-impacting conditions; tune thresholds and monitoring policies to reduce noise and proactively prevent incidents.
• Design and maintain tailored monitoring solutions, executive dashboards, mission-impact assessments, operational reports, SOPs, engineering diagrams, runbooks, and other technical documentation.
• Maintain compliance with DoD cybersecurity standards and STIG requirements; support ATO lifecycle documentation, security control validation, vulnerability scanning, remediation, patch cycles, and enclave-specific hardening baselines.
• Support configuration management and Change Control Boards (CCB), including standardization of Riverbed deployment, configuration, maintenance, and approved changes across supported platforms.
• Coordinate with Network, Cybersecurity, Systems, Application, change/incident management, and other stakeholders; brief senior leadership on system health, trends, and risk posture and serve as a technical liaison between contractor teams and government leadership.
• Mentor junior administrators and engineers, participate in…