It Support Technician

IT SUPPORT TECHNICIAN I - Moffitt Cancer Center### IT SUPPORT TECHNICIAN IApply:
Onsite:
Moffitt McKinley Hospital:
Full time:
Posted Today:
End Date:
November 6, 2026 (2 days left to apply):
R-5548### Working at Moffitt is both a career and a mission: to contribute to the prevention and cure of cancer.### As the only National Cancer Institute-designated Comprehensive Cancer Center based in Florida, Moffitt employs some of the best and brightest minds from around the world. Join a dedicated team of nearly 11,000 who are shaping the future we envision. Moffitt has been recognized as a Best and Brightest Company to Work For in the Nation and is continually named one of the Tampa Bay Times’ Top Workplaces.
** Summary
* * Position Highlights:
* The IT Support Technician I provides in-person and/or remote technology support services to team members across the organization. In addition to providing break/fix support, the IT Support Technician I also assists with managing IT inventory, supports projects, and writes documentation for common processes.
* This position provides accurate and timely support services for end-user computing devices.
* The IT Support Technician I uses a ticketing system to track and document their work.

Responsibilities:
* Respond to and resolve incidents and requests for assistance with computer systems, and provide a superior customer support experience for all users.
* Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications. This includes installation, repair, and relocation of devices, as required.
* Maintain documentation for each incident and request, and escalate complex problems to the next level of support per documented procedures
* Follow organizational standards for devices and software as approved and directed by leadership. Report any non-standard installations of software or hardware to leadership.
* Work with networking and systems administration staff, as required, to provide proper end-user related network, servers, and applications/systems.
* Contribute to maintaining hardware and software license inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance.
* Assist fellow IT Support Technicians to improve teamwork, knowledge, and customer service. Take appropriate direction from supervisor, manager, and senior leadership.

Credentials and

Experience:

* High School Diploma/GED
* Minimum of two (2) years' experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals:
* Minimum of two (2) years' experience supporting Microsoft Windows 10 and Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and One Drive.
* Minimum of two (2) years' experience supporting networking technologies, including LAN, Wi-Fi, and VPN.
* Minimum of two (2) years' experience working with Active Directory, SCCM, ticket management software such as Service Now, and video communication software such as Zoom.
* Minimum of two (2) years' experience of customer service.

Preferred Experience:

* One (1) year of experience in a healthcare IT position.
* One (1) year of experience supporting Apple Mac desktops, laptops, iPads, and iPhones.
** Salary Range**$26.32 - $40.14
* Salary ranges posted for this position represent the expected base pay range for the role. Actual compensation may vary based on location and a variety of job-related factors, including experience, skills, education, and internal equity among Team Members in similar positions.
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