Modern Workplace Technician

With over $2B in revenue, 80+ manufacturing facilities across 6 continents and over 9,000 employees worldwide, Signode is a leading manufacturer of a broad spectrum of transit packaging consumables, tools, software, and equipment that optimize end-of-line packaging operations and protect products in transit. Signode brings this extensive product portfolio together under hundreds of trusted brands to offer complete transit packaging solutions to its customers.

We produce strap, stretch and protective packaging. We also manufacture packaging tools and equipment used to apply the bulk packaging materials. These commercial packaging products are used to pack, bundle, unitize, protect, and secure goods during warehousing and transit. Our company is a pioneer in the industrial packaging sector with a long history of customer-focused innovations in materials, processes and automation technology that have revolutionized the sector.

Headquartered in Tampa, Florida, we are proud to be the Transit Packaging Division of Crown Holdings, Inc. We are excited to go to market as Signode and to share the portfolio of products, services and capabilities that make us the world's premier end-of-line packaging company.

Signode offers a comprehensive benefits package to full-time employees, which includes health, dental, vision, 401k, paid time off, life insurance, wellness perks, and more. Benefits begin the month following the hire date.

The hourly wage for this position ranges from $20.00 - $30.00 and varies based on specific responsibilities and geographic location. Starting hourly rate within this range will be determined based on the candidate's experience, qualifications, and/or skillset.

The Modern Workplace Technician will acquire the knowledge and follow established processes to help provide an efficient IT support environment. This role will work closely with the team to ensure day-to-day support needs are met and will be part of a cross-functional team responsible for delivering IT services across the organization. The incumbent will collaborate with team members to provide effective solutions for business users and will assume responsibility for supporting applications, desktop and laptop device management, and related IT services.

The Modern Workplace Technician will leverage technical knowledge and partner with senior team members to help establish and maintain an optimal workplace environment. This role will contribute to the ongoing development of a modern workplace by administering and supporting various services and technologies across the organization, with a focus on Microsoft cloud solutions and endpoint management tools.

• Participate in establishing a state-of-the-art workplace environment that supports modern ways of working, with a focus on digital collaboration, user experience, mobility, and security.
• Contribute to identifying and evaluating emerging technologies, hardware and software solutions, methods, and techniques to determine their relevance and potential value to the organization's digital workplace.
• Assist in the design, testing, implementation, and adoption of new technologies and collaboration tools within the modern workplace environment.
• Collaborate with the team to effectively implement and support Modern Workplace portfolio services within a managed services environment.
• Work with team members to define, enhance, and deliver workplace services that create value for business users.
• Apply basic troubleshooting and configuration skills while demonstrating a willingness to develop advanced technical expertise in designing, deploying, and supporting solutions for new and evolving business needs.
• Support the administration, configuration, and maintenance of Microsoft cloud services, endpoint management tools, and workplace technologies.
• Assist in ensuring service quality, security, compliance, and operational excellence across the workplace technology environment.
• Maintain technical documentation, knowledge articles, and standard operating procedures to support efficient service delivery and knowledge sharing.
• Flexibility to travel to business unit locations throughout the EEU region as needed.

Bachelor's degree in computer science, Information Technology, or a related field, or an equivalent combination of education and experience. Relevant IT certifications are a plus.

• 2 to 3 years of experience in…