Continuous Improvement Coordinator

We have an exciting new opportunity at PCE for a Continuous Improvement Coordinator to work as part of our Business Improvement team.

The Continuous Improvement Coordinator is responsible for coordinating and embedding continuous improvement activity across the organisation, with a strong focus on the See it, Share it, Shape it initiative, the Observation process, and the Lessons Learnt process.

The role ensures that observations, ideas, and learning raised by employees are captured, assessed, communicated, and closed out effectively, driving real and sustained improvement. The coordinator acts as the central point of control for these processes, supporting a proactive improvement culture and data-driven decision making.

This role offers the opportunity to work closely with leaders across the business, shape how improvement is delivered and play a key role in strengthening a proactive, learning-led culture.

Summary

Contract:

Fulltime, Permanent

Location:

Head Office, Tamworth

Reports to:

Business Improvement Director

Competitive remuneration package

25 days annual leave plus bank holidays, which increases during employment

Pension

Life cover

Private health insurance

Employee Assistance Programme (EAP)

Discretionary bonus, EOT Reward bonuses are based on business performance

Location

Head Office, Tamworth Staffordshire

RESPONSIBILTIES

Responsibilities including but not limited to:

Continuous Improvement and Culture

Promote and embed a culture of continuous improvement across the business

Champion the See it, Share it, Shape it initiative and encourage participation at all levels

Support employees to identify observations, risks, opportunities and improvement ideas

Promote learning, transparency and consistent improvement behaviours

See it, Share it, Shape it - the company-wide process for raising, reviewing and delivering improvement ideas.

Own and coordinate the end-to-end See it, Share it, Shape it process

Act as the central point of contact for See it, Share it, Shape it submissions and queries

Work with DOT to ensure improvement ideas and observations are reviewed assessed and progressed in a timely manner

Provide clear and timely feedback to individuals raising improvement ideas

Track See it, Share it, Shape it actions through to completion and escalate delays or risks

Observation Process - the structured process for identifying risks, unsafe conditions and improvement opportunities and ensuring they are acted on.

Use observation dashboards to monitor progress, identify bottlenecks and highlight overdue actions

Support teams and responsible owners to maintain momentum and timely resolution

Provide feedback to support the effective flow of observation and actions

Work with Data Analyst to surface observation data to identify trends, recurring issues and improvement opportunities

Lessons Learnt Process - the process for capturing learning from events and ensuring actions prevent recurrence.

Ensure lessons learnt are reviewed, catergorised and assigned appropriate actions

Track "Further Action Required" and "No Action Required" outcomes to completion

Use the Lessons Learnt dashboard to ensure all actions are closed out effectively

Ensure lessons learnt are shared, communicated and embedded into standard ways of working

Data, Analysis & Reporting

Collect, manage and analyse data from See it, Share it, Shape it, observations and Lessons learnt

Work with Data Analyst to report statistical data, key messages and business performance through agreed channels

Stakeholder Engagement & Communication

Engage with stakeholders across the business to support improvement, observation and learning processes

Communicate progress, outcomes and learning through Hub posts, updates or blogs

Support two-way communication so employee feedback informs improvement priorities

Promote successful improvements and recognise positive contributions

Continuous Improvement Team Support

Support continuous improvement team meetings

Work with Data Analyst to prepare reports, dashboards and supporting information for meetings

Track agreed actions and ensure accountability

General

Any other tasks as required by the Business Improvement Director or the Business

REQUIRED SKILLS AND BEHAVIOURS

Essential:

Experience in continuous improvement, operational excellence, or process improvement

Strong organisational and coordination skills

Ability to analyse data and present insights clearly

Strong communication skills, both written and verbal

Experience working with dashboards, reporting tools, or improvement systems

Desirable:

Knowledge of continuous improvement methodologies (Lean, Six Sigma, Kaizen, etc.)

Experience using dashboards, reporting tools, or improvement management systems

Experience facilitating meetings or cross-functional working groups

Change management or employee engagement experience

Personal Attributes

Highly organised with strong attention to detail

Proactive and persistent in driving action close-out

Approachable and confident engaging with employees at all levels

Analytical, practical, and…