Pelamar Masih Sedikit IT Operations & Process Improvement Manager Penuh waktu Hybrid • T

Responsibilities

• Oversee daily IT operations support for warehouse systems and ensure timely issue resolution.
• Coordinate with Engineering and Product teams to implement and validate new system features or process updates (e.g., onboarding new principals, OS/MOGTM partner). Coordinate with other department to implement new SOP.
• Lead root cause analysis of recurring system issues and propose actionable solutions.
• Supervise documentation of system problems, user feedback, and system usage pattern.
• Initiate and manage improvement projects aimed at Company KPI (e.g increasing efficiency, reducing manual work, or minimizing operational risks).
• Support user training, SOP creation, and rollout of new tools or processes in collaboration with relevant departments.
• Maintain structured communication and alignment between warehouse operations, product teams, and other departments.
• Monitor performance metrics, identify improvement opportunities, and track progress of improvement initiatives.
• Provide leadership and guidance to team members within the IT Operations & Improvement function.

• Bachelor’s degree in Information Technology, Industrial Engineering, or related field.
• Minimum 5 years of experience in IT operations, system support, or process improvement — preferably in logistics, warehouse, or e-commerce environment.
• Proven experience in cross-department collaboration (e.g., working with Product, Engineering, and Operations teams).
• Strong understanding of warehouse management systems (WMS), ERP, or similar operational systems.
• Strong communication and stakeholder management skills across technical and non-technical teams.
• Proven leadership ability — able to guide and motivate team members effectively.
• Highly organized, proactive, and detail-oriented.