UFS CX Manager

Position: UFS ID CX Manager
UFS  Manager page is loaded## UFS  Manager locations:
Tangerang, Indonesia time type:
temps pleinposted on:
Offre publiée aujourd'huitime left to apply:
Date de fin : 16 janvier 2026 (Il reste 13 jour(s) pour postuler) job requisition :
R-1171415
** Job Title : UFS  Manager
**** Location :
Grha Unilever
**** About Unilever Food Solutions
** At Unilever Foods, we are both Food Lovers and Growth Hunters—two sides of the same powerful identity. As Food Lovers, we explore tastes, trends and cuisines to create products that bring joy to everyday life. As Growth Hunters, we relentlessly chase new opportunities, push boundaries, and hold one another accountable to deliver excellence. If you’re energized by growth, fueled by curiosity, and excited to shape food people truly love, this is where you belong
** Main purpose of the job:
** The role is the Assit Manager of FS CX (Customer Experience), and the main objective is to build a future fit competitive advantage for the total CD function and operations, by continuously deploying tech/data at scale to improve customer experience and lower costs, while to drive the conversion.

This role will be reporting to UFS  Development Lead and work closely with CD IT, CD Capability, business analyst and CD strategy and planning.
** Main Accountabilities :
**** Design and Operationalize*
* ** CXD*
* ** Scalable End-to-End Model
*** Support BD Lead on CX strategy of UFS , adapted from global CX strategy, partnering with UFS SEA CX lead and CX regional hub.
* Collaborate cross-functionally to design and implement a CXD strategy tailored for UFS e the strategy leverages data, automation, and personalization to drive customer engagement and deliver measurable business value, including revenue growth and improved conversion rates.
* Build a robust operating model that supports the full customer journey—from awareness to purchase—focusing on high-potential SKUs. Ensure the model is scalable across regions and adaptable to changing market dynamics, with clear KPIs and feedback loops.
** Implement*
* ** Road mapping with IT****/Data*
* ** Team
* ** Work with local CD IT and partner with CXD regional hub to translate the CXD strategy into a phased technology implementation roadmap. Prioritize platforms and tools that enhance customer experience, enable data-driven decision-making, and support agile experimentation.
** Drive Customer Experience Innovation through Design and Experimentation
*** Lead allocated part of the customer experience design and experimentation team to continuously test, learn, and optimize digital touchpoints. Use insights from A/B testing, user feedback, and behavioral analytics to refine journeys and improve satisfaction.
** Strengthen Sales Capability through Digital Enablement
*** Introduce digital tools and training programs that enhance sales team productivity and effectiveness. Foster a culture of data literacy and digital fluency, enabling sales teams to better understand customer needs and tailor their approach.
** Monitor and Report on*
* ** CXD*
* ** Transformation KPIs
*** Establish a dashboard of key metrics to track progress, identify bottlenecks, and communicate impact to senior leadership. Use insights to iterate strategy and continuously improve execution.
** Highlights for the role:
*** CXD strategy & scalability
* End-to-end customer journey
* Technology and data roadmap
* Design & experimentation
* Digital sales enablement
* Cross-functional collaboration
* KPI tracking & iteration
** We’re looking for passionate, business-minded talents who are excited about food and ready to roll up their sleeves, challenge the status quo, and grow alongside the business. A strong foundation and proven track record in driving customer experience or scaling SaaS platforms is essential.
*** Entrepreneurial mindset – Think and act like a founder.
* Passion for shaping the future of business operations.
* Curious, impact-driven, and eager to learn.
* Strong fundamentals in sales operations, especially in leveraging technology to drive SaaS platform growth and efficiency.
* Data-driven decision-making – Proven ability to use metrics to measure performance and identify areas for improvement.
*…