IT Support Analyst

£30,000 to £35,000 per year, 33 days holiday, bonus + more

Contract Type:

Permanent

Hours:

Full time

Disability Confident:

No

Closing Date:

01/2/2026

IT Support Analyst

Taunton - £30,000-£35,000 Benefits We're recruiting an IT Support Analyst to join a well-established organisation with a strong focus on systems, processes and user experience.

This is a hands‑on role combining day‑to‑day IT support with involvement in the support and improvement of core business systems.

You’ll work closely with users across the organisation, supporting both standard IT services and a central case management platform.

Benefits for the IT Support Analyst: 25 days holiday plus bank holidays (increasing with service) Enhanced pension Bonus scheme Private healthcare Life assurance Sickness benefit allowance Cycle to work scheme Health and wellbeing benefits Employee discount scheme

As an IT Support Analyst, you will:

Provide day-to-day IT support across applications, systems and hardware.

Support and maintain a case management system, including configuration, user support and documentation.

Assist with system upgrades, enhancements, testing and change activity.

Create and maintain clear system and process documentation.

Support basic data tasks, including checks, maintenance and simple reporting.

Manage support requests via phone, email and in person, delivering a professional service.

What you’ll bring as the IT Support Analyst:

Experience in a hands‑on IT support role within a professional or corporate environment.

Previous exposure to case management or workflow‑based systems.

Strong experience supporting Microsoft technologies (M365, Active Directory, Exchange). Basic understanding of database concepts and structured data.

Ability to balance user support with ongoing system improvement work.

Clear communicator with strong problem‑solving skills and attention to detail.

No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).