Service Support Administrator

Telford, TF1 7AF

Here at AMP, we are committed to supporting the energy transition by funding, developing, and delivering flexible energy solutions and helping businesses decarbonise. Our mission is to create a smarter energy future. We are relentless in our focus on tackling the central challenge of our age – the energy transition. The size and scale of the challenge means we must continually grow our team, bring in new ideas and new approaches and be ready to push the boundaries.

At every level, we are looking for bold, ambitious, bright, and collaborative people that share our commitment to making a difference. We have a fantastic opportunity for a Service Support Administrator to join our Service & Heat team.

• Supporting and ensuring planned maintenance tasks are kept up to date
• Creating service tickets and allocating to engineers as required
• Assisting with planning on site works and coordinating Field Service Engineers
• Supporting with organising accommodation for Field Service Engineers
• Liaising with sub‑contractors as requested and filing job reports in a timely manner
• Generating purchase orders for equipment/sub‑contractors as requested, tracking parts deliveries with suppliers
• Managing calibration records and arranging equipment testing
• Managing the supply of lubricating oil and removal of used oil and coolant from the Flexible Generation sites
• Arranging any hire equipment needed for Field Service Engineers to carry out tasks
• Assisting store coordinator with any part orders and returns, keeping all records up to date
• Assisting Store Coordinator with incoming/outgoing goods, using lifting equipment where required (full training will be given), checking off delivery notes and adding items to stock in the warehouse
• Assisting the service support coordinator with engineers van stock takes
• Providing holiday cover for the Telford store coordinator when required
• Assisting the support desk with incoming telephone calls and email

• Experience delivering administration support in a fast‑moving and demanding operational environment
• Ability to plan and organise maintenance schedules and assign duties
• Excellent Microsoft Office skills including Excel, Teams and Outlook
• Ability to balance time between daily and strategic goals while managing the team’s time to ensure daily tasks are accomplished
• Excellent communicator with a commitment to customer service and satisfaction

• 26 days annual leave entitlement plus 8 days for public holidays
• Life insurance
• Employer pension contribution
• Healthcare cash plan
• Access to advice, counselling, and support
• Access to GP services
• Wellbeing tools and resources
• Shopping and lifestyle discounts
• Discounted gym membership

• Location:
  
  Telford
• Competitive salary to be discussed at interview
• Hours of work: 40 hours per week. Monday – Friday, 08:00-17:00 with one‑hour unpaid lunch
• Office based
• Contract Type:
  Permanent

The Service Support Administrator role will require extensive warehouse‑based activity including manual handling and lifting. Full training on the lifting equipment will be given.

In line with our commitment to safety and integrity, roles at AMP may require a DBS check as part of our safer recruitment process. We also verify qualifications and eligibility to work in the UK, ensuring a secure and equitable hiring journey.

AMP is dedicated to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, cultures, and abilities, striving to create an environment where everyone feels valued and heard. If you require reasonable adjustments due to a disability or long‑term health condition during the application or onboarding process, please contact us at  We’re here to support your journey.

To apply, please complete the application form on our website.