Customer Account Coordinator

Customer Account Coordinator – Reconomy Connect – Telford

Reconomy Connect is changing the way the world thinks about waste. We combine cutting‑edge technology with the power of people to deliver bespoke, end‑to‑end waste solutions. Join us in our head office in Telford to help transform the waste industry.

With over 30 years of experience, we bring several market‑leading brands and specialist services together to lead the shift from traditional waste disposal to smart, sustainable resource management. Our work helps customers reduce costs, improve sustainability, and meet their environmental goals.

Our success is built on four core values:

• Community – We work hand‑in‑hand with the communities we serve, creating cleaner environments and supporting local development.
• Colleague – We believe our people are our greatest asset. We invest in your growth, wellbeing, and success through training, support, and career progression.
• Customer – We are trusted by clients across the UK to deliver reliable, responsive, and innovative recycling services.
• Environment – Everything we do is driven by a passion for sustainability and a commitment to reducing landfill and carbon impact.

As an Account Coordinator in our House building team, you will work closely with customers to deliver outstanding service. You’ll ensure day‑to‑day operations run smoothly through effective organisation and prioritisation of your workload while managing ad‑hoc queries and solving problems to create good outcomes today and even better outcomes for the future.

Working within a small, dynamic team, you’ll balance collaborative teamwork with taking ownership of your responsibilities, building strong relationships with your customers, and delivering results.

• Build and maintain relationships with a set customer base.
• Respond efficiently to customer requests via phone or email in line with departmental KPIs.
• Provide quotes for services and follow through to conversion, ensuring alignment with customer agreements.
• Process customer purchase orders accurately and manage spend according to specific requirements.
• Review site waste appraisals, taking action on identified opportunities and optimisations.
• Take ownership of customer complaints/queries, implementing preventative measures to avoid recurrence.
• Collaborate with Reconomy field‑based teams to deliver improved commercial and environmental performance.
• Maintain up‑to‑date knowledge of sector products, services, and industry trends to benefit our customers.
• Record, update, and maintain customer data and interactions using Salesforce.

• Working hours:
  
  Shifts on a rota basis between 07:25 and 17:25, with a one‑hour lunch break. The rota is scheduled in advance, so you will be given plenty of notice.
• Saturday shifts:
  After a 3‑month probationary period, you’ll cover occasional Saturday shifts (08:00–12:00) on a rota basis, paid as overtime.
• First 3 months will be working from the Telford office 5 days a week, then after the 3 months the option for hybrid working with a minimum requirement of 3 days worked from the office.

• Enthusiastic and customer‑focused, with a drive to deliver exemplary service.
• Organised and proactive in managing workloads.
• Creative problem‑solver with the confidence to suggest effective solutions.
• A team player who supports colleagues, whether in the same room or a different department.
• Results‑oriented, aiming for satisfied customers and achievement of KPIs.
• Motivated for success, whether that’s personal career growth or team achievements.
• Competent in Microsoft Office applications.

• Financial perks:
  Pension scheme, length‑of‑service rewards, and referral bonuses.
• Exclusive discounts:
  MyPerks platform, Cycle to Work scheme, gym membership discounts, and skip hire discounts.
• Health & wellbeing:
  Flu jabs, eye‑care vouchers, and an Employee Assistance Programme.
• Mental health support:
  Confidential counselling, MyPerks Wellbeing Centre, and access to trained Mental Health First Aiders.
• Family‑friendly:
  Enhanced maternity/paternity leave, birthday off, and holiday trading scheme.
• Community engagement:
  Volunteer days and collaboration with local charities.
• Generous holiday:
  Start with 23 days, rising to 25 after 2 years, plus buy/sell options.
• Employee voice:
  Regular "My Voice" surveys and follow‑up check‑ins to drive meaningful change.

Not Applicable

Full‑time

Customer Service