House Manager

House Manager

McCarthy Stone is the leading UK retirement living provider. We are looking for a House Manager to lead the estate at Webb Grange
, Telford, Shropshire.

Hours:

35 hours per week Monday to Friday, working throughout the year.

Salary: £26,821.04 ACTUAL plus benefits and bonus.

Benefits – Group personal pension, life assurance, Employee Assist Scheme, flexible working hours, generous annual leave (25 days rising to 28 days, plus bank holidays), access to discounted Gift Cards and eGifts for leading brands.

We are seeking a customer‑centric House Manager to exemplify the high‑quality customer standards that we are renowned for. Your key role is to enhance our homeowners’ quality of life and enable them to maintain their independence. This diverse role encompasses high level customer service, front‑of‑house and facilities management.

• Welcoming new homeowners and supporting them to settle into their apartments.
• Providing a professional front‑of‑house service and dealing with all visitors in a friendly manner.
• Being the first point of contact for all homeowners and offering them help, support and advice.
• Working in collaboration with partners and suppliers to ensure the smooth running of the estate.
• Being the “face” of McCarthy Stone for families and friends of homeowners.
• Dealing with homeowners issues with sensitivity and respecting their privacy.
• Managing the development – gardens and grounds – efficiently and effectively, providing a safe, secure, well‑maintained environment.
• Facilitating social interaction and helping homeowners enjoy retirement living to the full.
• Ensuring all Health and Safety requirements are adhered to.

• Excellent communication skills with a real “can‑do” attitude.
• Extensive experience in a professional customer‑service orientated position.
• A professional approach with high quality standards.
• Thrives in a busy varied role, where every day is different.
• Be resilient and can problem‑solve effectively.
• Awareness of basic Health and Safety is a distinct advantage.
• Good level of computer literacy – Microsoft Word and Outlook.
• First aid qualifications an advantage – training provided.

McCarthy Stone celebrates diversity and promotes equality and inclusion among colleagues. We welcome applications from all, regardless of personal characteristics or background.

McCarthy Stone does not currently offer sponsorship; we consider only those with the right to work in the UK without sponsorship.

Apply now – all applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.