Case Manager - Individual Commissioning

Case Manager - Individual Commissioning

The closing date is 14 January 2026

The case management team is responsible for the case management co‑ordination for patients with learning disabilities, mental health, physical health and complex needs. Patients' needs are met and regularly reviewed in line with national requirements for patients eligible for NHS Continuing Healthcare (CHC), working within the Shropshire, Telford and Wrekin ICB. As a case manager, you will need to have a qualification as a registered nurse or social worker.

You must possess a current NMC or HCPC registration and have the ability to travel within the locality, with occasional requirement for travel out of county.

You will be expected to have an understanding of the National Framework for NHS Continuing Healthcare and Funded Nursing Care, in particular the elements in relation to patient reviews. Knowledge of the Mental Health Act, particularly s117 eligibility is desirable as is experience of the application of the Mental Capacity Act, Best Interest decision making, Deprivation of Liberty Safeguards (DOLS) and Court of Protection matters.

Ideally, you will be an experienced CHC assessor and commissioner, however, if you have experience of case management and do not have CHC experience we would still like to hear from you.

We are looking for a person with a background in patient assessment, experience in liaison with the multidisciplinary team and a knowledge of/or experience of care provision. You will observe and evaluate care needs and signpost and direct to inform the most appropriate care provision to meet those identified needs. As a case manager you will be able to make a positive difference to the lives of those you work with, monitoring quality and assurance and financial agreements to enable value for money for the NHS and the patient.

You will have learning and development opportunities to develop clinical knowledge of complex care and conditions, key skills in communication and liaison with multiple professional services and provider services. You will have opportunity to attend National and local forum to positively contribute towards NHS change and development. You will develop key leadership, organisational skills and develop IT and digitalising the recording systems in place.

NHS Shropshire, Telford and Wrekin was created on 1 July 2022 and is responsible for planning and buying a wide range of health and care services for of Shropshire, Telford and Wrekin. These include GP and primary care services, hospital care, community healthcare and mental health services. We also have a duty to monitor these services to ensure they provide a high level of care and are value for money.

We are clinically led and work closely with the 51 GP practices across the county. This means we can have closer links to our patients so we can develop more personalised local health services currently the ICB is Clustering with Stoke And Staffordshire ICB.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving environment. Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance. With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest.

And as a member of NHS staff you will receive plenty of discounts too.

Job Summary

The postholder is accountable to the Head of All Age Continuing Care and Individual Commissioning and responsible to the Case Management Team Manager. The postholder will be supported by a Team Leader.

The postholder is expected to work across the breadth of specialties according to their competency levels. For example, all of the team will be expected to cover Personal Health Budgets (PHB) or appeals, but only those competent to cover childrens or Learning Disabilities (LD) would be expected to do so.

Take an active role and work as an expert clinician…