Receptionist, Healthcare

The role is 32 hours per week following the pattern:

Monday 9.00-6.30, Tuesday 1.00-6.30, Wednesday 9.30-6.30, Friday 9.00-6.30

As a receptionist, you will receive, assistand direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• The role includes the following competencies:
• - Operating the patient appointment system
• - Responding appropriately during medical incidents
• - Receiving and recording information from telephone calls and emails in line with protocols
• - Distribution of information to the practice staff
• - Registration of new patients
• - Signposting patients to appropriate services
• - Processing prescription requests and queries
• - Supporting clinical staff and management team as required
• - Working effectively as a committed team member

We are a long established and innovative GP Practice with a current list size of 5,600 patients and we are located in the World Heritage site of Ironbridge, Telford. The practice is a patient-focused training and teaching practice with a strong ethos of providing excellent careto our patients. We comprise 3 GP Partners, a salaried GP, a dedicated nursing team and an experienced reception/admin team.

• Customer service, including telephone, written and face to face encounters
• Maintaining patient records including accurate data input into the clinical system (EMIS)
• Operating the patient appointment system, booking and cancelling appointments, finding appropriate appointments to meet the patient needs
• Responding appropriately during medical incidents following practice protocols accordingly
• Receiving and recording information from telephone calls and emails in line with protocols ensuring that appropriate action is taken
• Distribution of information to the practice staff to ensure good communication is in place
• Post handling in accordance with practice protocols including clinical letters and general practice post
• Registration of new patients and welcoming new patients to the practice, ensuring they have all the information that they need
• Signposting patients to appropriate services to ensure the best use of practice appointments according to patients' needs
• Processing prescription requests and queries from patients and pharmacy staff
• Supporting clinical staff and management team as required to ensure the smooth and effective running of the practice
• Working effectively as a committed team member, supporting colleagues and providing sickness and leave cover as needed

• Good level of general education, no specific qualifications required
• AMSPAR medical receptionist certificate or similar training

• Use of EMIS clinical computer system
• Worked and adhered to protocols within a previous role
• Worked in an environment where there has been a need for an understanding and adherence to the concept of strict confidentiality

• Ability to cope under pressure
• Ability to work as part of a team
• Ability to ensure expected standards are met by them on a daily basis
• Work under pressure and prioritise own and others workloads
• Reliability
• Flexibility
• Well organised
• Able to deal with people at all levels
• Work on own initiative
• Positive work ethic
• Basic IT skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.