L3 IT Support Technician Apprenticeship

Location: Telford

Intakes: September

Join a team that keeps Capgemini connected and running smoothly. As part of our dynamic IT support function, you’ll work on projects that empower thousands of colleagues to deliver cutting‑edge solutions for global clients. We’re looking for problem‑solvers with a passion for technology, people who thrive on helping others and making a real impact. If you have knowledge of Windows 10/11, Microsoft Office tools, Apple devices, and hardware like desktops, laptops, and printers, you’re exactly who we want to hear from.

This role is only available to be based in our office in Telford. As such you will need to be based within a commutable distance to your chosen office where you should expect to be in our office 5 days a week. This specific role is not available to be based in any other UK office’s, but other opportunities on our website have more flexibility on locations.

• Provide Desktop Support within Capgemini.
• Fault identification and resolution of incidents / requests within contracted SLA targets
• Mobile solution support (Mobile Phones and Laptops)
• Software and hardware installation
• PC Configuration
• Laptops & Mac Book imaging
• Assisting with IT Stores tasks when required
• Supporting internal events
• Creating and maintaining support documentation
• When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues
• Occasionally required to visit remote sites to provide IT support

You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.

The apprenticeship with Baltic is a 18‑month course in which you will study part time alongside your full‑time role.

During your first week, you will meet inspiring individuals, witness our team dynamics, and explore the stimulating projects that will influence your career. We are committed to supporting all our apprentices in developing their personal brand and exploring innovative thinking methods that will drive the solutions we deliver to our clients.

Join us as an apprentice and you’ll have a permanent paid role with opportunities to increase your pay year‑on‑year alongside studying for a degree. You’ll play a pinnacle part of our inclusive and fair culture, where you can thrive in a role in one of the world’s most ethical companies and freely showcase your individuality. You’ll have responsibility from day one and be a part of a team where your opinions matter.

• 7 GCSE’s including Maths, English, and Computer Science at grade 4‑9
• Or equivalent BTEC in a STEM subject, Maths & English Grade 4‑9 equating to 7 GCSE’s overall

If you are successfully offered this position, you will go through a series of pre‑employment checks, including identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service).

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as, but not limited to, country of residence and nationality.

Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

Shape your path – You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from think tanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more.

Your Wellbeing – You’d be joining an accredited Great Place to work for…