User Researcher

Role

Title:

User Researcher

Duration: 6 months

Location: Telford, England, United Kingdom

Rate: £350 Per Day - Umbrella only

User Researcher needed on One Login to support the Private & Public Beta Phase.

• Work with Performance Analysts (PAs) to interpret performance data from various data sources (e.g., digital journey, support channels).
• Design and run A/B tests and controlled experiments in collaboration with the HMRC Experimentation team.
• Develop hypotheses, define success metrics, and ensure statistical validity.
• Build processes for integrating qualitative insights with quantitative findings.
• Champion triangulation to ensure robust, multi-source evidence for decision‑making.
• Produce concise weekly outputs and dashboards for senior stakeholders.
• Translate complex data into clear, actionable insights for non‑technical audiences.
• Ensure compliance with GDS (Government Digital Service) standards and ethical research practices.
• Advocate for evidence‑based decision‑making across teams and departments.

• Proven experience in quantitative research within a user‑centred design or public sector context.
• Experience working with Performance Analysts.
• Experience working on a service that operates on a national level and at scale.
• Ability to design and implement A/B experiments and interpret results confidently.
• Familiarity with qualitative research methods and integrating them into quantitative frameworks.
• Excellent communication skills with the ability to produce clear, concise outputs for senior stakeholders.

• Seniority level: Entry level
• Employment type: Contract
• Job function: Information Technology
• Industries: Staffing and Recruiting