One Stop - Customer Service Assistant

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We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. In this fast‑paced retail environment you will provide excellent customer service, stock shelves, process payments and help maintain the store’s appearance.

As the customer is at the heart of everything we do, you will continually look for ways to improve service in your store through on‑the‑job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.

• I know my customers and serve them with passion and pride, giving great natural service.
• I actively encourage customers to give feedback on their shopping trip through completing the ‘have your say’ survey.
• I work across all areas of the store including online, the tills, replenishment, vending and stock routines to ensure tasks are completed to meet the needs of our customers.
• Putting into practice the training I have received to ensure we work safely.
• Taking part in seasonal, community and charity events, creating a great inclusive atmosphere.
• Being knowledgeable about the store’s performance, understanding the part I play and what we need to do together to deliver profit.
• Being myself, living our values, making everyone feel welcome and always following our policies.
• Ensuring I clock in and out at the start and end of my shift to ensure I am paid accurately for the hours I work.
• I keep myself, my colleagues and customers safe by following the security procedures and wearing safety equipment where available.
• I always follow the Think
  25 policy when serving age‑restricted products to all customers.
• Responding quickly to assistance calls or interventions on self‑service checkouts, explaining what I am doing to the customer.
• I work in a clean, tidy and organised manner keeping aisles clear of congestion.
• At certain times I may be responsible for running the shift in the absence of my Shift Leader and Store Manager.
• I ensure I follow all the training I have received in order to keep myself, others and the store safe and legal.
• If this store has a Post Office Local, your duties will include the day‑to‑day operations of the post office; you will be required to undertake a Post Office financial and criminal conviction background check, which you must pass to proceed with this role. If these checks fail, we may withdraw the job offer.

One Stop is committed to making everyday life easier for our customers! With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service.

We know life looks a little different for each of us. We welcome chats about flexible working, whether you’re starting your career, have caring responsibilities, are approaching retirement or want more freedom to pursue your passion.

At One Stop, we value our colleagues just as much as our customers — and that’s reflected in the benefits we offer. To explore the full list of colleague benefits, please and scroll to the bottom of our Careers Page.

* As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.*

We support local charities and partners with national organisations, giving back in meaningful ways. Over the past decade we’ve raised over £10.4 million for good causes and donated the equivalent of 1.6 million meals through our partnerships with Fare Share and Olio.

Everyone is welcome. We celebrate the unique backgrounds, perspectives and experiences of our colleagues. As a Disability Confident Leader (Level 3), we offer reasonable adjustments throughout the recruitment process to ensure every candidate has a fair opportunity to succeed.

Our six colleague networks — Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women — help foster a safe, supportive environment where everyone can thrive.

Entry level

Full‑time

Other

Retail

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