Sales Administrator

Location: Manningtree

Sales Administration

Hours:

Monday-Friday, 8:30 AM-5:30 PM (rotating start times weekly)

Start Date:

Immediate

Key Responsibilities

Order Management:

Receive and process customer orders via telephone, fax, post, or email, ensuring requirements are clearly understood and comply with company QMS and operating procedures.
Accurately input orders into the sales order processing system within agreed time frames.
Review system outputs to confirm correct processing of customer requirements.
Customer Service:

Respond to customer enquiries promptly and professionally within agreed timescales.
Prepare special documentation for specific markets (e.g., Ministry of Defence and export) to ensure successful order fulfilment and shipment.
Internal Coordination:

Liaise with Warehouse & Distribution Manager, Production, and Buying teams to confirm order feasibility.
Work closely with carriers, forwarding agents, and relevant bodies to ensure timely delivery, manage returns, and track missing parcels.
Administrative Support:

Provide general administrative and clerical support to the Sales & Marketing department.
Share responsibility for reception and telephony duties, including:
Answering incoming calls within agreed time frames.
Greeting visitors professionally and courteously.
Directing callers and visitors to the appropriate contact.
Relationship Management:

Build and maintain strong working relationships with the allocated Area Sales Manager, delivering high-quality support.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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