Senior Cusotmer Services Executive

Location: Great Oakley

Customer Service Executive

Location:

Corby, Northamptonshire

Hours:

Full-time, permanent – 9:00am–5:00pm (9:00am–4:00pm considered for the right person)

Salary: £29,000

The Role

We’re working with a well-established and growing organisation to recruit a Customer Service Executive. This role sits within the contracts and business development function and plays a key part in supporting sales, service, and customer-facing administrative activities.

You’ll be working closely with internal teams to ensure customer contracts, service levels, and communications are managed accurately and efficiently, while contributing to an excellent customer experience.

Key Responsibilities

Supporting the sales team with sales and marketing administration

Producing annual contract service reports using CRM data

Monitoring contracted service levels and assisting with service statistics reporting

Maintaining accurate contract and customer data within the CRM system

Reconciling CRM contract data with the Finance Manager to ensure accurate billing

Preparing and issuing contract quotes, renewals, and repair/replacement quotations

Managing customer communications and contract changes

Supporting NHS Supply Chain quotations

Assisting with marketing projects as required

Generating purchase orders and completing sales/marketing tasks within agreed timescales

Working closely with the Technical Manager to enhance customer experience

Company-Wide Responsibilities

Supporting and promoting the company’s core values

Adhering to ISO standards (ISO
9001, ISO
27001, ISO
13485)

Promoting health, safety, and environmental best practices

Completing ad hoc duties as required

Skills & Experience

Essential:

Strong team player with the ability to work independently

Experience inputting and managing data within a CRM system

Excellent communication and customer service skills

Well organised with a methodical approach

Ability to work under pressure

Desirable:

Good working knowledge of Microsoft Excel

Assertive, confident, and positive approach

Benefits

Salary sacrifice pension scheme (4% employer / 4% employee after probation)

25 days annual leave plus bank holidays

Life assurance (4x annual salary – from day one)

Health cash plan & Employee Assistance Programme (post-probation)

On-site parking

Free tea and coffee

Please apply today for immediate consideration to  or call me on (phone number removed).

INDKTT