Customer Operations Manager

Base pay range

This range is provided by Zest4

Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

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Talent

Zest4

Talent are recruiting an Customer Operations Manager for an established and growing company we have a long-standing relationship with. This is an exciting opportunity for a growing business with an impressive track history with a 5-yr growth plan already in inception. A competitive salary of c £40k neg is on offer. Due to the nature of their industry (Adventure Sport) they are looking for working days of Wednesday – Sunday with a Mon, Tue weekend ideally.

• Reporting to the Head of Operations you will oversee all operational activity at your site
• Ensure operational days meet set KPI’s and metrics with the customer journey being paramount
• Manage a 12-month rota and ensure any staff gaps or recruitment needs are reported
• Ensure the site is fully compliant to regulations
• Budgeting and planning for site improvement and ensure maintenance is up to date
• Conduct staff reviews and record keep
• Oversee the Customer Experience team including all onsite apprentices
• Support the recruitment process within the Customer Experience team as well as the annual recruitment of new apprentices

• An organisational mindset with a positive manner and open personality
• Have team leadership skills with the ability to motivate
• Have a solution resolution approach
• Good attention to detail as with the ability to multitask
• A passion for adventure sport

If you have worked for an action based, customer centric company or perhaps have had a career in hospitality you could have the transferable skills that would be perfect for the role.

If this Customer Operations Manager for this adventure sports company sounds like the ideal next carer move and you feel your experience and qualifications align then please contact Michelle @ Zest4

Talent or apply without delay for an initial telephone interview.

Zest4

Talent are a specialist recruitment agency working on behalf of our clients. Zest4

Talent values inclusivity and diversity and are committed to promote equal opportunities for all our candidates. All our consultants are Recruitment and Employment confederation trained and accredited.

Mid-Senior level

Full-time

Customer Service

Hospitality and Spectator Sports

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