Senior Technical Trainer; Cyber & Information Resilience

Senior Technical Trainer (Cyber & Information Resilience)

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Harris Technologies

L3

Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3

Harris provides an inclusive, engaging environment designed to empower employees and promote work‑life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3

Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission‑critical needs always in mind, our employees deliver end‑to‑end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title – Senior Technical Trainer (Cyber & Information Resilience)

Job Location – Tewkesbury, UK

Job  – 31829

• £3,000 to £6,000 DV Bonus – please note this level of clearance isn’t essential for this role. This bonus is subject to individual clearance and project requirements – discussed upon application.
• Half day finish on a Friday
• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days
• Private medical insurance with optional family cover
• Pension scheme of up to 8% employer contribution
• Life Assurance 4x salary (flexible up to 10x)
• Group income protection
• Flexible opt‑in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme
• Employee Family Assistance Program providing mental health and wellbeing support
• Professional membership reimbursement (discretionary)

The responsibilities of your role will include the following:

• To plan, manage and execute technical training activities ensuring that appropriate staff, equipment and other resources are available and used in an efficient and effective way.
• Delivering training on cryptography solutions to customers at all levels. Predominantly classroom‑based instructor led delivery in Tewkesbury or at customer sites.
• Analysing, designing and developing new training course material and updating existing training material.
• Creating supporting documentation such as training course proposals, training plans and student handouts.
• Becoming a product SME on the use of ICI products and complete integrated solutions containing third‑party partner solutions.
• Be responsible for training pool stock for the cryptographic portfolio, ensuring that the level and quality is maintained and future requirements are planned in line with Company AOP, future Sales and BD forecasting, new product development.
• Assisting in a variety of pre and post sales technical support tasks on behalf of sales or customer support teams, such as product presentations, trials and demonstrations, 1st/2nd line helpdesk technical support, producing quotations and input to bid activities.
• Be prepared to travel internationally for short durations (typically up to 1 week in duration).
• Work closely with sales, engineering and product management through provision of customer feedback and user SME.
• Support the company in the advancement of training capability utilising best of breed delivery methods, technology and 3rd parties to ensure that the training portfolio evolves and supports with the company’s strategic ambition.
• Support the company in the definition of Service Level Agreements (SLA’s) for all customer training and maintain Key Performance Indicators (KPI’s) that monitor achievement of SLA’s.
• To oversee the career and learning development of assigned staff, including performance reviews, training, development and objective setting, mentoring trainers to contribute to development.

The role requires the following experience and skills:

• Prior experience of acting as a technical SME in one or more of the following areas, IP Networking, Information & Network Security, IP Sec,…